Job Title:
Medical Information and Adverse Event Intake Specialist (English & French)
Employer:
IQVIA
Location:
Oeiras, Portugal
Start Date:
7 October 2025
Closing Date:
6 November 2025
Job Type:
Full-Time
Company Overview:
IQVIA is a global leader in advanced analytics, technology solutions, and clinical research services for the life sciences industry. The company combines human science and data science to help clients develop and deliver innovative medical treatments that improve patient outcomes and global health.
🌐 Learn more: https://jobs.iqvia.com
Department Overview:
The IQVIA Safety Operations Team designs, builds, and executes end-to-end safety solutions for leading pharmaceutical companies and their post-market products.
With safety hubs located in Ireland, Poland, Austria, Portugal, Slovakia, Spain, India, and the USA, the team is globally diverse and collaborative. Each new team member is supported through:
A nurturing management structure
Ongoing professional development
Clear career growth opportunities
Job Summary:
As a Medical Information and Adverse Event Intake Specialist, you will be on the frontline of patient safety, interacting directly with healthcare professionals (HCPs) and patients. You’ll provide medical information and process safety and product quality data across therapeutic areas such as:
Respiratory
Infectious Diseases
Immunology & Inflammation
HIV & Oncology
This highly visible role supports IQVIA’s mission to protect patient health and ensure the highest safety standards across global markets.
Key Responsibilities:
Provide phone support to healthcare professionals and patients regarding:
Medical inquiries
Adverse events (AEs)
Product quality complaints (PQCs)
Other call types as required
Receive and document incoming calls, faxes, or emails from various sources, including investigative sites.
Track and process all safety-related data in compliance with company standards and regulatory requirements.
Maintain clear communication with local management by reporting project metrics, out-of-scope issues, and performance updates.
Foster teamwork: Build a positive, collaborative environment with other Lifecycle Safety team members.
Participate in training and working groups to support continuous improvement, new initiatives, and process efficiencies.
Required Knowledge, Skills, and Abilities:
Education: Bachelor’s degree in Life Sciences or Healthcare (mandatory).
Languages:
English – Minimum C1 level
French – C2 or native level
Strong attention to detail and accuracy in all safety documentation.
Excellent organizational and time management skills.
Ability to manage multiple projects and prioritize effectively.
Excellent interpersonal and communication skills for teamwork and client interaction.
Willingness to learn new skills across IQVIA’s Lifecycle Safety service lines.
Diversity & Inclusion Statement:
At IQVIA, diversity, inclusion, and belonging drive innovation. The company values the perspectives and experiences of all employees, fostering an environment where everyone can bring their authentic selves to work.
This collaborative, multi-talented culture enables the delivery of superior outcomes and smarter healthcare solutions worldwide.
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