Job Title: Medication Reconciliation Technician
Location: Knoxville, Tennessee, USA
Category: Pharmacy & Clinical
Employment Type: Full-Time
Job ID: R2515235
Posted Date: September 30, 2025
At Cencora, our team members are central to our mission of creating healthier futures. We are dedicated to improving the lives of people and animals worldwide through innovative healthcare solutions. Every team member contributes to our success and plays a critical role in delivering patient-focused pharmacy services. If you want to make a tangible difference in healthcare, Cencora is the place to grow your career.
The Medication Reconciliation Technician is responsible for obtaining and documenting patient medication histories, prescription plan coverage, and clinical information to support prescription processing. This compliance-critical role ensures adherence to corporate, divisional, and regulatory requirements while covering weekend staffing needs. The position is based onsite in Knoxville, TN.
Rotating schedule: one week on, one week off.
Weekdays: Monday–Friday, 9:00 AM – 9:00 PM
Weekends: Saturday–Sunday, 8:00 AM – 6:00 PM
Document patient medication histories in electronic medical records.
Create and maintain patient profiles in the pharmacy information system.
Enter prescription plan information to process and adjudicate prescriptions.
Input new patient prescription data accurately for pharmacist verification.
Address insurance, reimbursement, and payment issues by coordinating with insurance providers, pharmacists, and patients.
Support ambulatory pharmacy business goals and performance metrics.
Retrieve and prepare medications for pharmacist review and verification.
Prepare inventory reports and manage stock placement.
Answer and triage inbound telephone calls to appropriate staff members.
Review adjudicated prescription claims for reimbursement accuracy and resolve discrepancies.
Assist pharmacists with therapeutic consultations.
Intervene with Pharmacy Benefit Managers to resolve plan-specific issues.
Manage and monitor ambulatory dispensing robotic technology.
Deliver medications and pharmaceutical supplies to patients as part of the concierge prescription program.
Perform related duties as assigned.
Education: Minimum two years of progressively responsible ambulatory pharmacy experience; Bachelor’s degree preferred.
Certification: National Pharmacy Technician Certification (PTCB) or equivalent; state pharmacy certification acceptable if core competencies meet or exceed national standards.
Skills:
Strong oral and written communication skills.
Ability to work accurately under time and volume constraints.
Excellent interpersonal and problem-solving skills.
Knowledge of pharmaceutical products, services, and drug interactions.
Strong organizational, analytical, and detail-oriented skills.
Cencora offers competitive compensation and comprehensive benefits that support physical, emotional, financial, and social well-being. Our inclusive culture promotes growth through professional development programs, mentorship, employee resource groups, volunteer activities, and work-life balance initiatives. Key benefits include medical, dental, vision care, paid parental and caregiver leave, adoption assistance, infertility coverage, and behavioral health solutions.
For more details on our benefits, visit Cencora Careers.
Cencora is committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected class. We also provide reasonable accommodations for individuals with disabilities throughout the employment process.
For accommodation requests, please call 888.692.2272 or email hrsc@cencora.com.
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