Job Title: Medical Information and Adverse Event Intake Specialist (French & English)
🏢 Employer: IQVIA
📍 Location: Oeiras
📅 Start Date: 17 September 2025
⏳ Closing Date: 17 October 2025
About the Role
Use your scientific expertise and language skills to join the world’s leading provider of pharmaceutical safety services. As part of IQVIA’s Lifecycle Safety team, you will:
Provide medical information call center support.
Process adverse events and product quality complaints.
Support global efforts to ensure the safety profiles of marketed products.
Build expertise with opportunities to mentor colleagues and contribute to new initiatives.
This role does not involve commercial sales support.
Key Responsibilities
Provide phone/email support to healthcare professionals and consumers regarding:
Adverse events.
Product quality complaints.
Medical inquiries and product support.
Receive, triage, review, and process Lifecycle Safety data.
Perform data entry, medical coding, narrative writing, query generation, QC checks, reconciliation, translations, and case closure.
Document safety data reported by investigative sites and other sources.
Foster a positive, collaborative team environment, providing training/mentoring to junior staff.
Ensure effective project communication across teams and with Project Managers.
Proactively identify issues and propose solutions.
Participate in training and working groups to implement new initiatives.
Required Knowledge, Skills & Abilities
Must be a licensed Pharmacist.
Fluency in:
English (min. C1 level).
French (C2/native level).
Strong attention to detail and commitment to quality.
Excellent organizational skills and ability to manage multiple priorities.
Ability to work effectively in global, cross-functional teams.
Strong time management and problem-solving skills.
Education & Experience
🎓 Minimum: Bachelor’s Degree in Pharmacy.
🌍 Languages: Fluency in English (C1) + Native French (C2).
💡 Note: This role is not eligible for UK visa sponsorship.
About IQVIA
IQVIA is a global leader in:
Clinical research services.
Commercial insights.
Healthcare intelligence.
We accelerate the development and commercialization of innovative therapies to improve patient outcomes and population health worldwide.
At IQVIA, we value diversity, inclusion, and belonging. By empowering employees to bring their authentic selves and diverse experiences to work, we drive innovation and deliver superior outcomes in healthcare.
🌐 Learn more: jobs.iqvia.com
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