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Junior Micc Associate

1-3 years
Not Disclosed
10 Sept. 18, 2025
Job Description
Job Type: Full Time Education: B.Sc/M.Sc/M.Pharma/B.Pharma/Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Junior MICC Associate – Pharmacovigilance and Safety

Location: USA
Department: Pharmacovigilance and Safety
Employment Type: Full-Time
Experience Level: Associate
Educational Qualifications: Graduate/Postgraduate in Life Sciences, Pharmacy, Dentistry, Allied Health Sciences, or related fields


Job Purpose

The Junior MICC Associate is responsible for supporting Medical Information Contact Center (MICC) operations, including case intake, follow-up, and documentation, ensuring accurate and timely handling of inquiries.


Key Responsibilities

MICC Operations & Case Management

  • Receive and manage calls and/or emails related to Adverse Events (AE), Product Quality Complaints (PQC), Medical Information (MI), and General Inquiries (GI).

  • Perform case intake, duplicate checks, and registration.

  • Conduct follow-up inquiries via phone and email, including translation if inquiries are not in English.

  • Support the development of all required MICC documents.


Desirable Skills & Experience

  • 1–3 years of experience in an MICC role.

  • Strong communication skills for effective client interaction and coordination.

  • Graduate or postgraduate degree in Life Sciences, Pharmacy, Dentistry, Allied Health Sciences, or related disciplines.