Job Title: Patient and Site Engagement (PSE) Operations Specialist
📍 Location: Durham, North Carolina (Home-based; available in additional locations)
🕒 Employment Type: Full-time
🔖 Job ID: R1500519
Overview
The Patient & Site Engagement (PSE) Operations Specialist provides administrative and operational support to PSE Managers for the execution and timely delivery of patient- and site-facing initiatives in clinical trials. The role involves collaboration with Trial Delivery Leaders (TDLs), Trial Delivery Managers (TDMs), Local Trial Managers (LTMs), Site Managers (SMs), suppliers, and other stakeholders.
Responsibilities
Compliance & Governance
Adhere to sponsor SOPs, WIs, policies, and local regulatory requirements.
Ensure compliance with time reporting, training, and role-specific therapeutic knowledge.
Maintain oversight of IRB/EC approvals and compliance documentation for tools/tactics.
Financial Oversight & Scope of Work
Ensure accuracy of Scope of Work (SOW) and External Service Provider budgets.
Manage PSE trial budgets, forecasts, and Purchase Orders.
Keep project plans updated with timelines and budget based on SOW.
Execution & Vendor Management
Manage service providers for execution of tactics including:
Creative/content development
Global translations
Material production
Technical development (apps, websites, digital tools)
Drive delivery of patient/caregiver and site engagement initiatives.
Stakeholder Communication
Maintain clear communication across stakeholders: service providers, study teams, compliance, and leadership.
Contribute to study meetings through facilitation, attendance, and presentations.
Operations & Logistics
Maintain expertise in sponsor finance and contracting systems.
Support coordination of congress/conference preparations and on-site logistics.
Develop and deliver presentations/workshops at Investigator Meetings or other events.
Qualifications
Education:
BA/BS in a scientific, health-related, or equivalent discipline.
Experience:
Minimum 3 years of relevant experience in global patient recruitment and clinical trial execution (pharma, CRO, or healthcare facility/research site).
Strong clinical project management experience preferred.
Previous experience with patient outreach, compliance, and support programs.
Skills:
Expertise in drug development, clinical trial operations, and strategic planning.
Strong project management, planning, and tracking skills.
Excellent time, priority, and self-management skills.
Strong customer focus, organizational ability, and attention to detail.
Proficiency in Microsoft Excel, PowerPoint, Word, and Microsoft Project.
Effective written and oral communication skills.
Strong understanding of clinical trial systems and software.
Team-oriented, proactive, problem-solving mindset.
Willingness to travel periodically.
Compensation & Benefits
💰 Base Pay Range (Annualized): $62,800 – $157,100
Actual pay depends on qualifications, skills, education, experience, and location.
May include incentive plans, bonuses, health, welfare, and other benefits.
About IQVIA
IQVIA is a global leader in clinical research services, healthcare intelligence, and commercial insights for the life sciences industry. We connect data, technology, and expertise to accelerate medical innovation and improve patient outcomes worldwide.
🌐 Learn more: https://jobs.iqvia.com
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