Job Title: Senior Manager – RCM Training
Requisition Number: 2311087
Job Category: Training
Primary Location: Noida or Gurgaon, Uttar Pradesh, India
Employment Type: Full-time, Regular
Shift: Day Job
Travel: No
Telecommuting: No
Overtime Status: Exempt
Company Overview:
Optum is a global healthcare organization leveraging technology to improve health outcomes. The company connects people with care, pharmacy benefits, data, and resources to help them live healthier lives. Optum values inclusion, career development, and creating meaningful impact in the communities it serves.
Role Overview:
The Senior Manager – RCM Training will lead a geographically distributed team of instructional designers and SOP writers focused on Revenue Cycle Management (RCM) training. This role oversees content creation, quality assurance, ticket-based documentation updates, and strategic content revamp initiatives.
The ideal candidate will have strong RCM domain knowledge, instructional design experience, and excellent communication skills to drive impactful learning solutions.
Primary Responsibilities:
Team & Stakeholder Management
Lead a team of 20+ instructional designers and content writers across India and the Philippines.
Manage direct reports in India and oversee the Philippines team via a local people manager.
Conduct regular one-on-ones, performance appraisals, and feedback sessions.
Ensure high team engagement and productivity.
Content Development & Maintenance
Oversee creation of job aids, ILTs, WBTs, and SOPs for front-end and back-end RCM training.
Manage a ticketing system for content requests from operations and training delivery teams.
Allocate resources and monitor daily capacity and utilization.
Quality Assurance
Conduct quality reviews based on established style guides.
Ensure content accuracy, clarity, formatting, and alignment with stakeholder expectations.
Drive continuous improvement in content quality and instructional effectiveness.
Project Leadership
Lead large-scale content revamp projects involving thousands of documents.
Collaborate with stateside learning partners to align on restricted vs. non-restricted content responsibilities.
Drive efficiencies and innovation in content creation and delivery.
Comply with employment terms, company policies, and directives related to work location, teams, shifts, and alternative arrangements.
Required Qualifications:
Bachelor’s degree.
6+ years of experience in Revenue Cycle Management (RCM).
6+ years of experience in instructional design, content development, or training within RCM.
Proven experience managing cross-functional or cross-geography teams.
Solid understanding of SOP creation and documentation standards.
Company Mission & Values:
UnitedHealth Group and Optum are committed to helping people live healthier lives and making the healthcare system work better for everyone. The company emphasizes equitable care, reducing health disparities, and improving outcomes for all populations, including historically marginalized groups.
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