Senior Account Manager – Full-Service REMS
Updated: January 28, 2026
Location: Remote, United States
Job ID: 11703
Employment Type: Full-Time
About the Company
Syneos Health® is a global biopharmaceutical solutions organization committed to accelerating patient access to innovative therapies. By integrating clinical, medical affairs, and commercial expertise, Syneos Health partners with life sciences organizations worldwide to navigate complex regulatory and market challenges, including Risk Evaluation and Mitigation Strategies (REMS).
Position Overview
The Senior Account Manager – Full-Service REMS is a seasoned program and project leader within the Global Risk Management and Full-Service REMS (GRMR) business. This role serves as the primary owner of client REMS programs, responsible for strategic planning, operational execution, financial oversight, and stakeholder management.
The position requires deep expertise in REMS program delivery, cross-functional leadership, and client relationship management. The Senior Account Manager is also expected to guide junior team members, set operational best practices, and ensure high-quality, compliant program outcomes.
Key Responsibilities
Client & Account Leadership
Serve as the primary client contact for assigned Full-Service REMS programs
Build and maintain strong relationships with internal stakeholders, clients, and cross-functional teams
Translate client needs into clear program requirements and act as the final approver for deliverables
Proactively identify risks, escalate issues, and develop contingency plans to ensure program success
Program & Project Management
Lead the end-to-end execution of REMS programs from initiation through close-out
Manage complex REMS programs, including ETASU requirements and multi-vendor coordination
Launch and operationalize multiple REMS programs simultaneously while maintaining quality and compliance
Ensure all activities are conducted in accordance with Syneos Health SOPs and client requirements
Maintain audit-ready documentation and participate in sponsor and regulatory audits as required
Financial & Operational Oversight
Own program budgets, revenue tracking, and invoicing activities
Monitor scope, timelines, and resource utilization to ensure programs are delivered on time and within budget
Utilize internal project management tools and tracking systems to meet milestones and performance objectives
Cross-Functional Collaboration & Leadership
Lead cross-functional program teams and act as the focal point for issue resolution
Begin providing oversight, mentoring, and leadership to account management staff
Communicate regularly with program leadership regarding project status, risks, scope changes, and opportunities
Facilitate client meetings, internal reviews, and executive-level presentations
Continuous Improvement & Strategic Thinking
Apply data-driven insights, industry best practices, and critical thinking to improve program performance
Challenge and refine client strategies in collaboration with program leadership when appropriate
Navigate ambiguity, changing priorities, and complex stakeholder environments with professionalism and adaptability
Required Qualifications & Experience
Education:
Bachelor’s degree or higher in Business, Life Sciences, or a related field
Advanced degree (MBA, PharmD, PhD) or project management certification (PMP or CAPM) preferred
Experience Level:
Minimum 5–8 years of demonstrated experience in account management, program management, or project leadership within REMS, risk management, pharmaceutical consulting, or life sciences services
Proven experience managing complex, cross-functional programs in a matrixed environment
Core Competencies & Skills:
Strong knowledge of REMS program operations and regulatory requirements
Demonstrated project management expertise and familiarity with tools such as MS Project and SharePoint
Excellent written and verbal communication skills in English
Strong stakeholder engagement, presentation, and meeting facilitation capabilities
Ability to manage multiple priorities, think critically, and drive results under pressure
High level of professionalism, adaptability, and problem-solving ability
Compensation & Benefits
Annual base salary range: USD $132,685 – $179,515
Compensation is based on experience, skills, and role-specific competencies
Eligibility for performance-based incentives or bonuses may apply
Comprehensive benefits package including medical, dental, vision, 401(k) with company match, flexible PTO, and paid sick time (subject to local regulations)
Why Join Syneos Health
Work at the forefront of REMS and global risk management initiatives
Collaborate with experts across clinical, regulatory, and commercial disciplines
Access diverse career paths within a globally recognized biopharmaceutical organization
Contribute to programs that directly impact patient safety and access to therapies worldwide
Equal Opportunity Statement
Syneos Health is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration without regard to race, gender, disability, veteran status, or any other protected characteristic. Reasonable accommodations are provided in accordance with applicable laws.
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