Manager – Strategic Operations & Analytics
Updated: January 28, 2026
Location: Remote, United States
Job ID: 12492
Job Overview
The Manager, Strategic Operations & Analytics plays a critical role in shaping and delivering data-driven patient services and market access solutions within the healthcare and pharmaceutical landscape. This role combines strategic operations, advanced analytics, and consulting expertise to ensure programs are designed, executed, and optimized to meet client objectives, regulatory standards, and performance expectations.
The ideal candidate brings a strong understanding of market access dynamics, program performance measurement, and business intelligence to drive operational excellence and improve patient outcomes.
Key Responsibilities
Strategic Operations & Client Advisory
Serve as a subject matter expert to guide patient services program strategy, design, implementation, and ongoing operations.
Communicate clearly and proactively with clients on program deliverables, requirements, risks, and optimization opportunities.
Provide strategic consulting support to program management teams to ensure alignment with client priorities, KPIs, and SLAs.
Analytics & Performance Management
Develop and deliver advanced impact analyses, ROI assessments, and performance dashboards to evaluate program effectiveness.
Monitor program metrics to ensure service delivery meets or exceeds performance expectations.
Identify opportunities to improve field effectiveness, operational efficiency, and overall program outcomes.
Market & Regulatory Insights
Analyze market access trends, healthcare dynamics, and program performance data to anticipate challenges and recommend solutions.
Maintain in-depth knowledge of applicable regulatory requirements, laws, and compliance guidelines impacting commercial and patient support programs.
Data & Business Intelligence
Leverage business intelligence tools, dashboards, CRM data, and advanced analytics to support decision-making and strategic planning.
Partner cross-functionally to translate complex data into actionable insights for internal teams and clients.
Experience & Qualifications
Education
Bachelor’s degree required
Experience Required
6–9 years of total professional experience
5+ years in strategic operations, analytics, market access, or commercial operations
Demonstrated experience in dashboard development, business intelligence, and advanced analytics
Technical & Professional Skills
Strong expertise in BI tools, advanced analytics platforms, SQL, and advanced Microsoft Excel
Proven ability in business planning, market analysis, program metrics definition, and CRM data analysis
Strong analytical mindset with the ability to synthesize data into strategic recommendations
Excellent communication skills with experience advising internal teams and external clients
Preferred Qualifications
Experience within the pharmaceutical, biotechnology, or healthcare industry
Exposure to digital marketing analytics and omnichannel performance measurement
Compensation & Benefits
Base Salary Range: USD 121,000 – 148,000 per year
Compensation may vary based on experience, skills, and role proficiency
Eligibility for performance-based incentives or bonuses depending on role and business outcomes
Why Join Syneos Health
Syneos Health partners with leading healthcare organizations to navigate complex market access and patient support challenges. As part of a global, collaborative team, you will work alongside industry experts to deliver impactful solutions that improve patient access to therapies. The organization offers diverse career paths, professional development opportunities, and the chance to contribute meaningfully to better healthcare outcomes worldwide.
Equal Opportunity Statement
Syneos Health is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.
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