Job Title: MedTech Field Service Representative – Nationwide Travel
Job ID: R1510463
Location: Chicago, Illinois
Job Type: Full-time | Field-based
Additional Locations: Nationwide
IQVIA is hiring MedTech Field Service Representatives to support clients’ remediation and technical service needs across hardware, software, networking, and other computer-related technologies.
This role offers a unique opportunity to work directly with healthcare facilities and technology teams to ensure on-time, high-quality system implementation and support.
You will partner closely with customer project teams to deliver seamless system rollouts, technical troubleshooting, and compliance support—all while maintaining exceptional service standards and professionalism.
Respond, evaluate, and prioritize assigned service orders for client remediation requests (hardware, software, networking, and technical systems).
Deliver high-quality technical customer service — professional, empathetic, reliable, and resourceful communication.
Accurately document all service actions in the tracking system.
Identify, isolate, and resolve routine issues; escalate complex problems to senior team members or management.
Maintain a personal parts inventory and source parts from approved vendors.
Obtain and maintain all required vendor credentialing for service access across healthcare sites.
Coordinate schedule availability and notify IQVIA/BD teams of time-off requests to ensure continuous coverage.
Follow calibration protocols for all tools used during servicing to ensure compliance.
Minimum:
High School Diploma required (higher degree preferred).
Intermediate troubleshooting skills in electronics, mechanics, and electromechanical systems.
Prior experience as a military technician, computer/electronics technician, or similar technical role.
Experience in healthcare, field service, biomedical engineering, maintenance, customer service, or IT is advantageous.
Excellent communication and customer interaction skills.
Physically capable of lifting up to 50 lbs, bending, and prolonged standing.
Must meet hospital vendor credentialing requirements, including proof of vaccination.
Background as a Pharmacy Technician, Informaticist, or LPN.
Retail or hospital pharmacy experience preferred.
4+ years experience in a healthcare or technical systems environment.
Proven ability to work independently with minimal supervision in customer settings.
Local and national travel required to support clients.
Must arrive at customer sites within the Service Level Agreement (SLA) timelines.
Active driver’s license and personal vehicle required.
Travel time and mileage are paid.
Since this role involves entering healthcare facilities, candidates must complete hospital credentialing and meet all immunization requirements, including:
Measles, Mumps & Rubella (MMR)
Varicella (Chickenpox)
Negative TB Test
Tetanus, Diphtheria & Pertussis (Tdap)
Hepatitis B
Influenza (seasonal)
COVID-19 primary series (booster may be required)
Reasonable accommodations or exemptions are available as per applicable laws; however, client-specific requirements may supersede IQVIA’s policy.
Base Pay: $30.00 per hour
Additional opportunities for bonuses, incentives, and medical benefits.
Compensation may vary depending on experience, education, location, and schedule.
IQVIA is a global leader in life sciences data, analytics, and technology.
We help accelerate innovation and improve patient outcomes by connecting healthcare intelligence, insights, and services worldwide.
🌐 Learn more: https://jobs.iqvia.com
IQVIA is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
🔗 https://jobs.iqvia.com/eoe
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