Job Title: Medical Contact Center Associate II (French Language)
Location: Pune | Mumbai | Bangalore, India
Work Mode: Remote
Employment Type: Full-Time
Shift Model: 24x7 Rotational Shifts
Application Deadline: January 20, 2026
Job Requisition ID: 256042
Job Overview
We are hiring a Medical Contact Center Associate II with French language proficiency to support global pharmacovigilance and medical information operations. This role is responsible for handling medical information requests, product quality complaints, and adverse event reporting received through multiple communication channels.
The position plays a critical role in ensuring regulatory-compliant safety data management, high-quality customer service, and accurate documentation while supporting global pharmaceutical and CRO clients.
Key Responsibilities
Medical Information & Safety Case Management
Respond to medical information requests, product quality complaints, and general inquiries received via telephone, email, fax, or other communication channels in French.
Receive, document, and report Adverse Drug Reactions (ADRs) within defined regulatory timelines in compliance with internal SOPs and global regulations.
Execute drug safety data management activities, including call intake, documentation, peer review, and case follow-up.
Quality, Training & Process Support
Perform ongoing quality control checks, tracking metrics, and reconciliation of data from multiple sources.
Support assigned operational activities, including data tracking, reporting, and compliance monitoring.
Create, update, and maintain training materials in line with procedural, system, and regulatory updates.
Conduct training sessions and evaluate training effectiveness as required.
Maintain accountability for the accuracy, completeness, and quality of processed data.
Operational Excellence
Work in 24x7 rotational shifts to support global operations.
Collaborate effectively with cross-functional teams while maintaining service-level expectations.
Perform additional responsibilities as assigned by management based on business needs.
Qualifications
Education & Language Requirements (Minimum)
Fluency in French (spoken and written) is mandatory.
Fluency in English (spoken and written) is required.
One of the following educational and experience combinations:
Bachelor’s or Master’s degree in Pharmacy, Life Sciences, Medical Sciences, or related discipline with 2–3 years of safety experience
BS/BA with 2–3 years of safety experience
MA/MS/PharmD with 1–2 years of safety experience
Associate degree with 4–5 years of relevant industry experience or 2+ years of safety experience
Non-degree qualification with 5–6 years of relevant industry experience or 2+ years of safety experience
Equivalent combinations of education and experience may be considered.
Experience Required
2–3 years of pharmacovigilance or drug safety experience, depending on educational background
Hands-on experience in:
AE/SAE case processing
Narrative writing and query management
Working within safety databases
Supporting regulatory safety submissions
Relevant industry experience in pharmaceuticals, biotechnology, or CRO environments
Experience in medical contact center or call center operations is preferred
Key Skills & Competencies
Strong verbal and written communication skills in French and English
Ability to manage inbound and outbound calls professionally
Strong analytical skills to interpret and synthesize medical information
Good understanding of Pharmacovigilance regulations, ICH-GCP guidelines, and global safety requirements
High attention to detail and commitment to data accuracy
Proficiency in Microsoft Office applications
Ability to work independently with moderate supervision
Strong teamwork and collaboration skills
Preferred Qualifications
Educational background in Biological Sciences, Pharmacy, Nursing, Life Sciences, or Chemistry
Prior exposure to global safety operations or multilingual medical contact centers
Why Join This Role
This role offers an opportunity to work in a global pharmacovigilance environment, leveraging your French language expertise while contributing to patient safety, regulatory compliance, and high-quality medical information services.
Apply now on thepharmadaily.com to advance your career as a Medical Contact Center Associate II in global drug safety and medical information operations.
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