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    Senior Medical Information Associate

    Eversana
    2+ years
    Not Disclosed
    Pune
    10 Nov. 27, 2024
    Job Description
    Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

    Job Opportunity: Medical Information Specialist at EVERSANA 🌍

    At EVERSANA, we are proud to be certified as a Great Place to Work globally. Our mission is to create a healthier world through innovative commercialization services in the life sciences industry. With a team of over 7,000 employees, we serve more than 650 clients, from biotech start-ups to established pharmaceutical companies. Our work brings innovative therapies to market and supports the patients who depend on them. Join us and make an impact every day!

    Position: Medical Information Specialist
    Location: Remote
    Department: Medical Information Contact Center (MICC)
    Job Family: Medical & Regulatory Affairs
    Travel: 0%
    Hours: Full-time

    Job Description

    As a Medical Information Specialist at EVERSANA, you will play a critical role in supporting the safe and effective use of pharmaceutical products. Your responsibilities will include providing scientifically balanced, evidence-based, and non-promotional information to healthcare professionals, patients, caregivers, and payers. Additionally, you will handle post-marketing activities such as adverse event reporting and product quality complaint management. This role will also involve overseeing medical communications operations and ensuring the successful delivery of drug safety-related activities as directed by management.

    Key Responsibilities:

    • Global Inbox Management: Handle case processing of adverse event reports, product quality complaints, and medical inquiries.
    • Data Entry & Triage: Efficiently triage and enter adverse event reports, product quality complaints, and medical inquiries from healthcare professionals, consumers, and patients.
    • Identify Issues: Identify adverse events and product complaints during data entry, ensuring they are appropriately documented and processed.
    • Medical Writing: Use strong writing skills to create adverse event and product quality complaint reports and custom responses to medical inquiries.
    • Collaboration: Coordinate the necessary processes to address quality-related complaints, interacting with client managers and relevant teams.
    • Mentorship: Provide mentorship and training to junior staff, ensuring they are well-equipped to handle the global inbox activities and meet client requirements.
    • Quality Assurance: Perform quality monitoring and peer review of the global inbox team’s work, ensuring compliance with client performance requirements.
    • Diversity & Inclusion: Contribute to an inclusive environment by modeling inclusive behaviors and proactively managing bias.

    Education and Experience:

    • Required: Pharm.D, Master of Science (MSc), B.Pharm, M.Pharm, or any other Life Sciences degree.
    • Skills: Strong documentation skills, excellent verbal and written communication abilities, and a solid clinical background.
    • Language Proficiency: Must speak, read, and write in English fluently.

    Minimum Knowledge, Skills, and Abilities:

    • Ability to conduct thorough research and analysis of medical literature.
    • Strong communication skills for both verbal and written interactions with healthcare professionals and patients.
    • Knowledge of FDA’s post-marketing adverse event reporting regulations and safety terminology.
    • High attention to detail and ability to handle complex data and requests.

    Cultural Beliefs at EVERSANA:

    • Patient Minded: Always act with the patient’s best interests in mind.
    • Client Delight: Own every client experience and its impact on results.
    • Take Action: Empower yourself and empower others to act now.
    • Grow Talent: Invest in your development and the development of others.
    • Win Together: Collaborate passionately to achieve results.
    • Communication Matters: Engage in transparent, thoughtful, and timely dialogue.
    • Embrace Diversity: Create an environment of awareness and respect.
    • Always Innovate: Be bold and creative in everything you do.

    Additional Information:

    At EVERSANA, we are committed to maintaining a diverse and inclusive workplace. We are an Equal Opportunity Employer, and our employees are people from various backgrounds, experiences, and perspectives. We embrace diversity, including race, gender identity, age, disability, veteran status, sexual orientation, religion, and more. Inclusion is everyone's responsibility.

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