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    Junior Micc Associate

    Navitas Life Sciences
    1-3 years
    Not Disclosed
    Bangalore
    10 June 28, 2024
    Job Description
    Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

    Job Description: Junior MICC Associate

    Overview

    We are currently seeking a Junior MICC Associate to join our growing team. This role involves working within the Medical Information Contact Centre (MICC) for the Pharmacovigilance function, adhering to both global and local regulations to protect personal and client-related data as per company policy.

    Key Responsibilities

    Call and Email Management

    • Receive calls/emails related to AE, PQC, MI, and GI.
    • Perform case intake, duplicate checks, and registration.
    • Follow up on inquiries via phone or email, including translating inquiries if not in English.
    • Exhibit detail-oriented etiquette and a friendly attitude when answering calls.
    • Escalate calls to a supervisor when necessary.

    Training and Compliance

    • Ensure timely completion of internal/external training as assigned.
    • Participate in/support audits and close CAPAs on time.
    • Provide support in other MICC-related activities as required.

    Individual Case Safety Report Management

    • Data entry of individual case safety reports (all case report types) into the safety database.
    • Review and evaluate AE case information to determine required action based on internal policies and procedures.
    • Process all cases to meet timelines with defined quality and productivity to meet project SLAs and KPIs.
    • Code all medical history, events, drugs/procedures/indications, and laboratory tests according to the appropriate dictionary (e.g., MedDRA, Company Product Dictionary, WHO-DD).
    • Write and/or check the correctness and completeness of the medically relevant safety narrative in chronological order.
    • Check the completeness and accuracy of data entered in various fields.
    • Prepare and archive source documents as required.
    • Perform necessary changes in demoted/back routed cases from Quality reviewer/Medical reviewer.
    • Review QR feedback and ensure feedback comments are addressed.
    • Coordinate with other workflows as required.
    • Act as a Subject Matter Expert for assigned projects, providing review feedback, mentoring, and training to enhance quality.

    Desired Skills and Experience

    • 1-3 years of experience in an MICC role.
    • Graduate or post-graduate degree in life sciences.
    • Strong communication skills for effective client communication and coordination.

    About Navitas Life Sciences

    Navitas Life Sciences is a leading provider of consultancy services in the life sciences industry, focusing on delivering innovative solutions and driving business growth. Our team consists of analysts, statisticians, software engineers, consultants, sales leaders, marketing and product managers, and more. We value our people’s experience, talent, commitment, and diversity, which set the standard for the health information industry.

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