Healthcare Call Center Specialist – On-site | Mason, OH | EVERSANA
Job Summary:
EVERSANA is hiring a Healthcare Call Center Specialist to support patient reimbursement services from its Mason, OH location. In this on-site, full-time position, you'll be the first point of contact for patients and healthcare providers, offering support for benefit verification, prior authorization, and reimbursement inquiries. This is an excellent opportunity for healthcare professionals experienced in pharmacy operations and insurance processes to make a direct impact on patient access and care.
Key Responsibilities:
Deliver patient and provider support via phone, CRM, and email
Conduct benefit investigations and verify insurance coverage details
Assist with prior authorization, medical necessity, and claims appeals
Triage inquiries to third-party support centers as appropriate
Perform patient enrollment intake across programs
Maintain a courteous, empathetic, and solution-focused approach
Ensure accurate documentation of all communication and processes
Participate in training and continuous quality improvement initiatives
Uphold compliance with HIPAA and healthcare regulations
Required Skills & Qualifications:
Experience in pharmacy reimbursement or prior authorization processes
Strong understanding of benefit verification and payer communications
Knowledge of healthcare billing, pharmacy operations, and reimbursement protocols
Excellent communication and interpersonal skills
Detail-oriented, with strong multitasking and organizational skills
Proficient in Microsoft Word, Excel, and PowerPoint
Ability to work rotating 8-hour shifts, Monday–Friday
Preferred:
Previous contact center or customer service experience in healthcare
Background in patient services or reimbursement support
Perks & Benefits:
Competitive compensation package (salary not specified)
Supportive, patient-first culture with growth opportunities
Opportunity to work with one of the leading global healthcare commercialization companies
Inclusive and diverse team committed to innovation and patient impact
On-site work environment in Mason, OH with collaborative teams
About EVERSANA:
EVERSANA is a global leader in life sciences commercialization, delivering integrated solutions in patient services, market access, regulatory compliance, and analytics. With a workforce of over 7,000 employees and more than 650 life sciences clients worldwide, EVERSANA helps bring novel therapies to market while supporting patient access and outcomes across the healthcare ecosystem.
Work Mode: On-site – Mason, OH
Job Type: Full-time
Industry: Healthcare, Pharmaceutical Services, Patient Reimbursement
Experience Level: Entry to Mid-level
Ready to empower patients through streamlined support?
Apply now and join EVERSANA’s mission to create a healthier world by improving access to life-saving therapies.
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