Care Coordinator (Referral Coordinator) – New Port Richey, FL
Location: On-site, 4759 US Highway 19, New Port Richey, FL 34652
Organization: Optum (UnitedHealth Group)
Schedule: Monday–Friday, 8:00 AM – 5:00 PM (occasional overtime)
Employment Type: Full-time
Compensation / Salary (clearly stated): $17.74 – $31.63 per hour (based on full-time employment; dependent on market, education, experience, certifications)
Training: 4–6 weeks paid, on-site
Job Summary
Optum is seeking a Care Coordinator (Referral Coordinator) to manage end-to-end referral processing, care coordination, scheduling, and medical management data entry. Working closely with providers, clinical teams, and patients, you will ensure timely authorizations, accurate documentation, HIPAA-compliant communication, and seamless access to specialty services. This role is ideal for healthcare administration professionals with strong customer service, EMR, and multi-tasking capabilities who want to grow within a mission-driven, equity-focused healthcare leader.
Key Responsibilities
Coordinate and process all patient referrals (specialty services, hospital, outpatient, DME) according to company SOPs.
Authorize and enter referral/service approvals in the system accurately and on time.
Schedule appointments, communicate timelines, and relay pertinent information to patients.
Verify and update patient demographics, insurance, and eligibility details.
Track and follow up on outstanding referral reports to ensure timely receipt and routing to the appropriate physician.
Maintain strict HIPAA compliance and protect PHI in all communications.
Deliver excellent customer service with a focus on quality, accuracy, and efficiency.
Support clinic operations with additional administrative duties as assigned.
Required Skills & Qualifications
High School Diploma/GED (or higher).
2+ years of customer service experience in the healthcare field.
Intermediate proficiency in Microsoft Word, Excel, Outlook.
Strong telephone etiquette, written and verbal communication skills.
Ability to multi-task, prioritize, and meet deadlines in a high-paced environment.
Knowledge of HIPAA regulations and commitment to confidentiality.
18 years of age or older.
Preferred Qualifications
Familiarity with diagnosis and CPT codes.
Prior exposure to EMR systems.
Knowledge of medical terminology and insurance products.
Bilingual fluency is a plus.
Perks & Benefits
Hourly pay: $17.74 – $31.63 plus incentives (based on eligibility).
Comprehensive benefits package (medical, dental, vision, etc.).
Equity stock purchase plan & 401(k) contribution.
Incentive & recognition programs.
Clear career pathways and professional development opportunities within UnitedHealth Group.
Company Description
Optum, a part of UnitedHealth Group, integrates technology, data, and care delivery to improve health outcomes and access. With a strong commitment to health equity, inclusion, and patient-centered care, Optum empowers teams to deliver impactful solutions across the U.S. healthcare ecosystem.
Work Mode: On-site – New Port Richey, Florida
Call-to-Action
Ready to make a measurable impact on patient access and care coordination? If you meet the qualifications and thrive in a fast-paced healthcare setting, apply now for the Care Coordinator role at Optum in New Port Richey, FL.
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