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Sr/Care Manager, Patient Support Services – Remote

0-2 years
$23/hour
10 Oct. 3, 2025
Job Description
Job Type: Part Time Remote Education: B.Sc/M.Sc/M.Pharma/B.Pharma/Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Sr/Care Manager, Patient Support Services – Remote

πŸ“ Location: Northborough, Massachusetts (Remote)
πŸ’Ό Job ID: R1442429
πŸ•’ Job Type: Full-time
🏠 Work Model: Home-based
🌎 Additional Locations: Chicago, IL | Phoenix, AZ | Raleigh, NC | Remote


About IQVIA

IQVIA is the only global provider of commercial solutions that empower biopharma companies to deliver their medicines to patients worldwide. We help our clients gain insight, access markets, and demonstrate product value to payers, physicians, and patients.

A significant part of our business includes:

  • Acting as a biopharma sales force to physicians

  • Providing nurses to educate patients and prescribers

  • Delivering real-world support to ensure better access and adherence

Join IQVIA and help deliver medical breakthroughs to patients in need.


Position Overview

AllCare Plus Pharmacy (an IQVIA company) is seeking a Care Manager to join its Patient Support Services team.

As a Care Manager, you will assist patients and healthcare providers with:

  • Insurance verification

  • Benefit investigations

  • Co-pay assistance

  • Prior authorization and appeals support

  • Patient eligibility for assistance programs

πŸ•“ Work Hours: 8-hour shift between 8 AM – 8 PM EST
πŸ’° Salary: $23/hour
πŸ“ Remote: Yes (Private workspace required; no Wi-Fi — wired internet only)


Key Responsibilities

βœ… Perform outbound calls to obtain necessary information and document accurately
βœ… Handle inbound calls to assist customers with pharmacy-related services
βœ… Communicate with insurance companies to verify benefits and coverage eligibility
βœ… Support prior authorizations and appeals processes
βœ… Assist patients with enrollment in manufacturer or non-profit co-pay assistance programs
βœ… Maintain professionalism and deliver courteous, efficient service
βœ… Update job knowledge through training and educational opportunities
βœ… Adhere to quality standards and meet program KPIs
βœ… Report Adverse Drug Events (ADEs) as per program policy
βœ… Maintain HIPAA compliance at all times
βœ… May assist with new employee onboarding


Required Qualifications

πŸŽ“ Education:

  • High School Diploma or equivalent (some college preferred)

πŸ’Ό Experience:

  • Minimum 1 year in medical billing, reimbursement, insurance verification, or related field

  • Minimum 3 months of data entry experience

  • Ability to type 30+ WPM

πŸ’» Technical Skills:

  • Proficiency with Microsoft Suite (Teams, Word, Excel, Outlook, etc.)

  • Experience with soft phone systems (WebEx, Mitel, Shoretel, etc.)

  • Ability to navigate multiple tabs, monitors, and applications

πŸ—£οΈ Communication:

  • Exceptional written and verbal communication skills

  • Strong attention to detail and follow-through

🏠 Remote Work Requirements:

  • Must reside in the United States

  • Private workspace free of distractions

  • Wired internet connection (Wi-Fi not permitted)


Preferred Qualifications

⭐ Previous experience in Patient Support Services (Hub)
⭐ Customer service experience in healthcare
⭐ Bilingual (English/Spanish preferred)


Professional Competencies

Business Skills & Knowledge

  • General Management: Analytical, problem-solving, and decision-making skills

  • Quality Improvement: Ability to enhance patient care, safety, and performance

Knowledge of the Healthcare Environment

  • Understanding of healthcare systems, organizations, and financing models

  • Commitment to patient rights, safety, and positive experiences

Communication & Relationship Management

  • Build and maintain trust-based relationships with stakeholders

  • Communicate organizational vision and priorities effectively

  • Uphold professionalism, ethical standards, and continuous learning


πŸ’° Compensation & Benefits

  • Hourly Rate: $23.00/hour

  • Actual pay may vary based on experience, education, and location

  • May include bonuses, incentives, and benefits


Equal Employment Opportunity

IQVIA is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

πŸ”— Learn more: https://jobs.iqvia.com/eoe


Apply Now

Join IQVIA and help patients access life-changing therapies while growing your career in a global healthcare leader.

πŸ‘‰ Apply Now at: https://jobs.iqvia.com