Sr/Care Manager, Patient Support Services – Remote
📍 Location: Northborough, Massachusetts (Remote)
💼 Job ID: R1442429
🕒 Job Type: Full-time
🏠 Work Model: Home-based
🌎 Additional Locations: Chicago, IL | Phoenix, AZ | Raleigh, NC | Remote
About IQVIA
IQVIA is the only global provider of commercial solutions that empower biopharma companies to deliver their medicines to patients worldwide. We help our clients gain insight, access markets, and demonstrate product value to payers, physicians, and patients.
A significant part of our business includes:
Acting as a biopharma sales force to physicians
Providing nurses to educate patients and prescribers
Delivering real-world support to ensure better access and adherence
Join IQVIA and help deliver medical breakthroughs to patients in need.
Position Overview
AllCare Plus Pharmacy (an IQVIA company) is seeking a Care Manager to join its Patient Support Services team.
As a Care Manager, you will assist patients and healthcare providers with:
Insurance verification
Benefit investigations
Co-pay assistance
Prior authorization and appeals support
Patient eligibility for assistance programs
🕓 Work Hours: 8-hour shift between 8 AM – 8 PM EST
💰 Salary: $23/hour
📍 Remote: Yes (Private workspace required; no Wi-Fi — wired internet only)
Key Responsibilities
✅ Perform outbound calls to obtain necessary information and document accurately
✅ Handle inbound calls to assist customers with pharmacy-related services
✅ Communicate with insurance companies to verify benefits and coverage eligibility
✅ Support prior authorizations and appeals processes
✅ Assist patients with enrollment in manufacturer or non-profit co-pay assistance programs
✅ Maintain professionalism and deliver courteous, efficient service
✅ Update job knowledge through training and educational opportunities
✅ Adhere to quality standards and meet program KPIs
✅ Report Adverse Drug Events (ADEs) as per program policy
✅ Maintain HIPAA compliance at all times
✅ May assist with new employee onboarding
Required Qualifications
🎓 Education:
High School Diploma or equivalent (some college preferred)
💼 Experience:
Minimum 1 year in medical billing, reimbursement, insurance verification, or related field
Minimum 3 months of data entry experience
Ability to type 30+ WPM
💻 Technical Skills:
Proficiency with Microsoft Suite (Teams, Word, Excel, Outlook, etc.)
Experience with soft phone systems (WebEx, Mitel, Shoretel, etc.)
Ability to navigate multiple tabs, monitors, and applications
🗣️ Communication:
Exceptional written and verbal communication skills
Strong attention to detail and follow-through
🏠 Remote Work Requirements:
Must reside in the United States
Private workspace free of distractions
Wired internet connection (Wi-Fi not permitted)
Preferred Qualifications
⭐ Previous experience in Patient Support Services (Hub)
⭐ Customer service experience in healthcare
⭐ Bilingual (English/Spanish preferred)
Professional Competencies
Business Skills & Knowledge
General Management: Analytical, problem-solving, and decision-making skills
Quality Improvement: Ability to enhance patient care, safety, and performance
Knowledge of the Healthcare Environment
Understanding of healthcare systems, organizations, and financing models
Commitment to patient rights, safety, and positive experiences
Communication & Relationship Management
Build and maintain trust-based relationships with stakeholders
Communicate organizational vision and priorities effectively
Uphold professionalism, ethical standards, and continuous learning
💰 Compensation & Benefits
Hourly Rate: $23.00/hour
Actual pay may vary based on experience, education, and location
May include bonuses, incentives, and benefits
Equal Employment Opportunity
IQVIA is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
🔗 Learn more: https://jobs.iqvia.com/eoe
Apply Now
Join IQVIA and help patients access life-changing therapies while growing your career in a global healthcare leader.
👉 Apply Now at: https://jobs.iqvia.com
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