Associate Director, Training Governance
2305738
Optum
Business Operations
Primary: Dublin, Leinster, Ireland
Additional Location: Letterkenny, Ulster, Ireland
Full-time, Regular
Monday – Friday, 9:00 AM – 5:00 PM (Day Shift)
No
Hybrid work model available for those residing in the Republic of Ireland (split between office and home-based work).
Exempt
No
The Associate Director, Training Governance is responsible for leading the global standardization and oversight of coder readiness training at Optum. This role develops and governs frameworks to ensure consistent training quality, alignment with operational requirements, and effective cross-regional collaboration. It also plays a vital part in identifying innovation opportunities and eliminating training-related gaps that impact quality or performance.
Develop and implement a centralized governance framework for coder training readiness
Define and enforce minimum training standards (content, delivery, assessment) across all regions
Align training with production requirements to eliminate readiness gaps
Oversee global training curriculum development and improvement
Ensure content accuracy and consistency
Monitor training compliance and apply structured evaluation mechanisms
Act as a central coordination point across regional training teams
Facilitate sharing of best practices
Harmonize tools, platforms, and evaluation metrics globally
Use data to improve training relevance and effectiveness
Implement scalable, tech-driven training solutions
Anticipate future training needs and create proactive strategies
Analyze training-related root causes of QA issues
Collaborate with QA teams to align training priorities
Report on QA trends linked to training inconsistencies
Establish and track training KPIs, learner progress, and retention
Create and deliver dashboards/reports for leadership
Use analytics to drive decision-making
Bachelor’s Degree in Business, HR, Operations, or a related field
Experience in a global or cross-regional organization
Proven experience in:
Training governance
Learning and development
Process improvement
Knowledge of training/development platforms
Understanding of quality assurance frameworks
Advanced proficiency in Excel
Strong communication and cross-functional leadership
Ability to work in globally distributed environments
Ability to drive consistency and standardization across geographies
Flexibility to attend meetings outside regular business hours (due to time zone differences)
Must currently be eligible to work in Ireland without restrictions
Proof of work authorization is required during the recruitment process
Must adhere to UnitedHealth Group’s Telecommuter Policy if working remotely
Optum is an Equal Employment Opportunity employer. All qualified applicants will receive consideration without regard to gender, sexual orientation, age, race, disability, religion, or any other status protected by law. Optum is committed to creating a diverse and inclusive workplace and is a drug-free workplace.
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Andover | Billerica | Boston | Cambridge | Devens | Lexington | Massachusetts | Medford and Somerville | Rockland |Wisconsin :
Appleton | Kenosha | Pleasant Prairie | Portage | Waukesha |United states :
Arizona | Buffalo Grove | Clayton | Downers Grove | fairmont | Georgia | Keene | Michigan | Mt. Pleasant | New Jersy | OH | Piedmont | Salisbury | United States | Whitesboro | Winston-Salem |Georgia :
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Frank Scottile Blvd |Missouri :
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Istanbul | Turkey |Norway :
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Carlow |Republic of Ireland :
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Dunboyne |Dún Laoghaire :
Dún Laoghaire |Galway :
Galway |County Dublin :
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China | Quarry Bay |Liaoning :
Dalian |Zhejiang :
Hangzhou |Tokiyo :
Osaka | Tokyo |Shanghai Sai :
Shanghai Shi |Hubei :
Wuhan |Capital of Netherland :
Amsterdam |North Brabant :
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Haarlem |South Holland :
Leiden |Netherlands :
Netherlands |Remote Australia :
Arkansas | Remote Australia |New South Wales :
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Queensland |Melbourne :
South Yarra |United Kingdom :
England | Harlow | Leeds | London | Maidenhead | Salt Lake City | Stevenage | Stirling | United Kingdom |North Yorkshire :
Harrogate |South Yorkshire :
Sheffield |Oxfordshire :
Witney |Ontario :
Australia | North York | Mississauga | Richmond Hill | Uxbridge | Renfrew |Canada :
Canada |Quebec :
Montreal |Brussels :
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Zaventem |South America :
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Greece |North Island :
Auckland |New Zealand :
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Madrid |Cebu Province :
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Manila |Croatia :
Croatia |Zagreb :
Zagreb |Estonia :
Tartu | Estonia |Harju County (Maakond) :
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