Associate Director, Training Governance
2305738
Optum
Business Operations
Primary: Dublin, Leinster, Ireland
Additional Location: Letterkenny, Ulster, Ireland
Full-time, Regular
Monday – Friday, 9:00 AM – 5:00 PM (Day Shift)
No
Hybrid work model available for those residing in the Republic of Ireland (split between office and home-based work).
Exempt
No
The Associate Director, Training Governance is responsible for leading the global standardization and oversight of coder readiness training at Optum. This role develops and governs frameworks to ensure consistent training quality, alignment with operational requirements, and effective cross-regional collaboration. It also plays a vital part in identifying innovation opportunities and eliminating training-related gaps that impact quality or performance.
Develop and implement a centralized governance framework for coder training readiness
Define and enforce minimum training standards (content, delivery, assessment) across all regions
Align training with production requirements to eliminate readiness gaps
Oversee global training curriculum development and improvement
Ensure content accuracy and consistency
Monitor training compliance and apply structured evaluation mechanisms
Act as a central coordination point across regional training teams
Facilitate sharing of best practices
Harmonize tools, platforms, and evaluation metrics globally
Use data to improve training relevance and effectiveness
Implement scalable, tech-driven training solutions
Anticipate future training needs and create proactive strategies
Analyze training-related root causes of QA issues
Collaborate with QA teams to align training priorities
Report on QA trends linked to training inconsistencies
Establish and track training KPIs, learner progress, and retention
Create and deliver dashboards/reports for leadership
Use analytics to drive decision-making
Bachelor’s Degree in Business, HR, Operations, or a related field
Experience in a global or cross-regional organization
Proven experience in:
Training governance
Learning and development
Process improvement
Knowledge of training/development platforms
Understanding of quality assurance frameworks
Advanced proficiency in Excel
Strong communication and cross-functional leadership
Ability to work in globally distributed environments
Ability to drive consistency and standardization across geographies
Flexibility to attend meetings outside regular business hours (due to time zone differences)
Must currently be eligible to work in Ireland without restrictions
Proof of work authorization is required during the recruitment process
Must adhere to UnitedHealth Group’s Telecommuter Policy if working remotely
Optum is an Equal Employment Opportunity employer. All qualified applicants will receive consideration without regard to gender, sexual orientation, age, race, disability, religion, or any other status protected by law. Optum is committed to creating a diverse and inclusive workplace and is a drug-free workplace.
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Hilo | Honolulu |Idaho :
Boise |Illinois :
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Bloomington | West Lafayette |Kansas :
Chengdu | Garden city | Kansas City | Lawrence | McPherson |Kentucky :
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Frank Scottile Blvd |LA :
Baton Rouge | Monroe | New Orleans |Louisiana :
Lake Charles | Shreveport |Maine :
Bangor | Brewer |Maryland :
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Andover | Billerica | Boston | Cambridge | Devens | Lexington | Massachusetts | Medford and Somerville | Rockland |Michigan :
Detroit | Houghton Lake | Macomb | Southfield |Minnesota :
Duluth | Eden Prairie | Fridley | Hibbing | Maple Grove | Minneapolis and St. Paul, Minnesota. | Minnetonka | St.Paul |Missouri :
Fulton | Milan | St. Louis |Nebraska :
Hebron | Nebraska City |Nevada :
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Basking Ridge | Bloomfield | Branchburg Township | Bridgewater | Brunswick | Burlington | Charlotte | Clark | Cranbury | Dunellen | East Brunswick | Edison | Fairfield | Far Hills | Flemington | Hackensack | Hopewell | Indianapolis | Jersey City | Linden | Livingston | Lyndhurst | Mahwah | Monmouth Junction | Montville | Mount Arlington | New Brunswick | Newark | Nutley | Paramus | Parsippany | Passaic | Paterson | Peapack-Gladstone | Pine Brook | Piscataway Township | Plainsboro | Princeton Junction | Rahway | Raritan | Somerset | Somerville | South Plainfield | Sparta | Summit | Titusville | Trenton | Warren Grove | West Orange | Westfield | Wharton | Whippany |New Mexico :
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Bayreuth | Erlangen | Munich | Regensburg | Wurzburg |Berlin :
Mitte |Brandenburg :
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Germany | GErmany |Hesse :
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Frankfurt | Harveysburg |Lower Saxony :
Gottingen | Hannover | Leipzig |Mecklenburg Vorpommern :
Rostock |Munich :
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Saarbrucken |Saxony Anhalt :
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Kiel |Belgium :
Wavre |BULGARIA :
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Copenhagen | Denmark |Europe :
France | Latvia | Lendava | Leuven | Poland | Slovenia | Spain |Finland :
Finland |Hungary :
Budapest |Istanbul :
Istanbul | Turkey |Norway :
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Basel | Zurich |Carlow :
Carlow |Cork :
Brinny | Ringaskiddy |County Dublin :
Swords |Dún Laoghaire :
Dún Laoghaire |Galway :
Galway |Meath :
Dunboyne |Republic of Ireland :
Cork | Dublin | Limerick | Waterford |Tipperary :
Ballydine |Ulster :
Donegal |China :
China | Quarry Bay |Hubei :
Wuhan |Liaoning :
Dalian |Republic of China :
Beijing |Shanghai Sai :
Shanghai Shi |Tokiyo :
Osaka | Tokyo |Zhejiang :
Hangzhou |Melbourne :
South Yarra |New South Wales :
Ballina | Sydney |Queensland :
Queensland |Remote Australia :
Arkansas | Remote Australia |Republic of Western Australia :
Nedlands |Capital of Netherland :
Amsterdam |Netherlands :
Netherlands |Noord Holland :
Haarlem |North Brabant :
Breda |South Holland :
Leiden |North Yorkshire :
Harrogate |Oxfordshire :
Witney |South Yorkshire :
Sheffield |United Kingdom :
England | Harlow | Leeds | London | Maidenhead | Salt Lake City | Stevenage | Stirling | United Kingdom |Buenos Aires :
Buenos Aires |Austria :
Austria |Vienna :
Vienna |Antwerp :
Heist op den Berg |Brussels :
Brussels |Flemish Brabant :
Zaventem |Bosnia and Herzegovina :
Sarajevo |Sofia City :
Sofia |Canada :
Canada |Ontario :
North York | Renfrew | Mississauga | Uxbridge | Richmond Hill | Australia |Quebec :
Montreal |Chile :
Santiago |Republic of Colombia :
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Croatia |Zagreb :
Zagreb |Bohemia :
Prague |Republic of Egypt :
Cairo |Estonia :
Tartu | Estonia |Harju County (Maakond) :
Tallinn |Chuuk :
North Ostrobothnia :
Oulu |Southwest Finland (Varsinais-Suomi) :
Turku |France :
Paris | Lyon |Attica :
Athens | Koropi |Greece :
Greece |East Java :
Surabaya |Jakarta :
Jakarta |Israel :
Tel Aviv | Netanya | Yavne | Be'Er Sheva | Kfar Saba |Italy :
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Rho |Japan :
Japan | Saitama |Tokyo :
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Almaty |Remote Korea :
Remote Korea |Republic of Korea :
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Bucharest |Makkah :
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Singapore |South Africa :
Midrand | South Africa |Brazil :
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Barcelona |Madrid :
Madrid |Sweden :
Sweden |Taipei :
Taipei |Williamson :
Brentwood |Republic of Thailand :
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Kyiv |Dubai :
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