📍 Pune, Maharashtra, India
🕒 Full-time
📁 Department: Patient Services | Job Family: Analytics
At EVERSANA, we’re proud to be certified as a Great Place to Work across the globe. With more than 7,000 employees and partnerships with over 650 clients—from biotech innovators to established pharma leaders—we deliver advanced commercialization solutions to the life sciences industry. Our purpose is clear: to improve patient lives by accelerating access to innovative therapies.
We believe in building a strong, inclusive, and values-driven culture, and we look for team members who share our passion, integrity, and dedication.
We are looking for a detail-oriented and proactive Analyst / Senior Analyst to join our Patient Services team. The role focuses on benefit verification, prior authorization, and reimbursement support within the US healthcare landscape. The ideal candidate will have prior experience in healthcare or insurance support roles and should be comfortable working night shifts to support US-based clients and patients.
Verify patient insurance coverage and plan benefits.
Liaise with insurance companies to confirm and document accurate benefit details.
Update patient records and internal systems accordingly.
Assist patients in understanding reimbursement options and eligibility.
Submit and follow up on reimbursement claims to ensure timely processing.
Obtain necessary prior authorizations for prescribed medications and procedures.
Communicate and coordinate with healthcare providers and payers.
Maintain accurate documentation of all authorization activities and outcomes.
Manage inbound and outbound calls professionally and empathetically.
Resolve patient queries related to insurance, coverage, and reimbursement.
Document interactions accurately in CRM or healthcare management systems.
Bachelor's degree in any discipline (required).
Preferred: Master’s degree in Health Economics, Public Health, Pharmacy/Pharmaceutical Sciences, or Life Sciences.
Minimum 1 year of experience in healthcare, insurance, benefit verification, reimbursement, or prior authorization.
Strong knowledge of US insurance policies, reimbursement workflows, and payer interactions.
Excellent written and verbal English communication skills.
Proficiency in using healthcare systems and tools (e.g., CRMs, EMRs).
Ability to multitask, prioritize, and maintain high attention to detail.
Strong organizational and interpersonal skills.
Comfortable working in night shifts (US business hours).
🔒 All personal information submitted will be treated confidentially in line with EEO guidelines.
⚠️ Beware of Recruitment Scams
Please note: EVERSANA does not request payments or personal financial details during any part of the hiring process. Report any suspicious communications to our HR team.
At EVERSANA, we celebrate diverse perspectives, identities, and backgrounds. Our team is built on equality, respect, and inclusion, ensuring every employee is valued and empowered. From race and gender identity to veteran status, age, and ability—we believe diversity drives innovation and leads to better healthcare outcomes.
We are an Equal Opportunity Employer committed to fostering an inclusive culture where everyone can thrive.
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