Account Services Director, Medical Education & Communications

5 years

$127,700 – $355,400 (annualized)

New Jersy

10 Sept. 9, 2025

Job Description

Job Type: Full Time Education: B.Sc/M.Sc/ B.Pharma/ M.Pharma/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Job Title:

Account Services Director, Medical Education & Communications
(Agency Equivalent Title: Group Account Director)

Location:

📍 Shrewsbury, New Jersey (Home-Based)
📄 Job ID: R1500787
🕒 Employment Type: Full-Time
🌍 Remote Eligible: Yes (Must reside in the country where the position is posted)
📌 Job Type: Field-based / Remote
✈️ Travel Required: Up to 12x/year, including weekends and flights across the U.S. (e.g., Quarterly Business Reviews in California)

About the Company – Fallon Medica (An IQVIA Business)

Fallon Medica is a leading scientific communications agency specializing in content marketing for specialty and rare disease biopharma products. Since 2001, the agency has developed platforms that convert scientific discovery into industry standards through medical education and marketing campaigns.

🌐 Learn more about IQVIA

Position Overview

The Account Services Director (Group Account Director) will lead strategic account operations for multiple pharma and corporate medical communications clients. Acting as a senior leader, you will drive business growth, manage a multidisciplinary team, develop and oversee budgets, maintain key relationships, and ensure flawless execution of a variety of medical communications initiatives.

You will report to the SVP, Account Services/Operations, and serve as a key partner across all aspects of client management—from program delivery to financial oversight and strategic insight generation.

Key Responsibilities

🔹 Client Relationship & Strategy

Serve as senior point-of-contact for pharma and corporate clients
Build and maintain strong relationships with clients, faculty, and internal stakeholders
Partner with sourcing/procurement for purchase orders and contract alignment

🔹 Program Leadership

Oversee and guide the development and execution of initiatives, such as:
- Slide decks & educational materials
- Speaker trainings (live/web-based)
- Conferences, symposia, product theaters
- KOL consulting engagements
- Advisory boards
- Speaker bureau expansion programs

🔹 Business & Financial Oversight

Drive organic growth and identify upsell opportunities
Develop strategy for SS&C (Scientific Strategy & Communications) projects
Manage full project lifecycle and ensure projects are on scope, on time, and on budget
Lead SOW and budget development
Oversee quarterly invoicing and cost forecasting
Monitor revenue recognition and financial closeouts
Review and approve final materials before delivery to clients

🔹 Team Management

Lead and support cross-functional project teams
Maintain accountability for communication, performance, and project results
Coach junior team members and delegate responsibilities accordingly

🔹 Compliance & Best Practices

Ensure adherence to:
- Client corporate compliance
- HIPAA, PhRMA Code, and Sunshine Act regulations
- Internal Fallon Medica and IQVIA procedures

Qualifications

🏆 Experience

Minimum 5 years in Account Management within healthcare or medical communications
Strong leadership, strategic thinking, and project management skills
Familiarity with the pharmaceutical MLR (Medical, Legal, Regulatory) review process
Proven experience in managing complex client relationships and high-volume projects

🛠️ Technical Skills

High proficiency in:
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Veeva Vault, Veeva Events Management
- Adobe E-Sign, CVENT
- Virtual meeting platforms (Zoom, Webex, etc.)

🧠 Soft Skills

Excellent verbal and written communication
Strong multitasking and prioritization under pressure
Self-motivated with a resolute and autonomous work ethic
Comfortable providing after-hours or off-site client support when needed

Education Requirements

🎓 Bachelor’s Degree or equivalent education/work experience required

Travel Requirements

✈️ 12+ trips annually, including:

Live client events and speaker programs (may include weekends)
Quarterly in-person business reviews (up to 4/year in California)

Compensation & Benefits

💰 Estimated Salary Range: $127,700 – $355,400 (annualized)
📊 Actual pay will depend on experience, education, location, and other job-related qualifications
🎁 May include bonuses, incentive plans, and a comprehensive benefits package

Equal Opportunity Employer Statement

IQVIA is an equal opportunity employer. All qualified applicants will receive consideration without regard to:

Race, color, religion, sex, sexual orientation, gender identity, national origin
Disability, veteran status, or any other protected status

🔗 Read the full EEO statement

How to Apply

👉 Apply Now
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Account Services Director, Medical Education & Communications

Job Description

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