Account Supervisor
Updated: January 7, 2026
Location: Remote, Canada
Job ID: 11680
Job Overview
The Account Supervisor is a key client-facing leadership role within a global healthcare communications environment. This position supports high-visibility pharmaceutical and life sciences accounts, balancing strategic account oversight, financial management, and team leadership while ensuring delivery excellence across digital and integrated marketing programs.
Working closely with creative, project management, and cross-functional partners, the Account Supervisor ensures projects are executed on time, within budget, and in full compliance with U.S. pharmaceutical marketing regulations. This role supports U.S.-based clients and requires availability during West Coast (PST) business hours.
Key Responsibilities
Account & Financial Management
Provide internal oversight of client budgets, including timely estimate submissions, revisions, and budget compliance.
Manage client demands while ensuring alignment with approved scopes and financial parameters.
Support financial control of assigned accounts, including utilization, profitability, and revenue tracking.
Partner with account billing teams to ensure accurate monthly invoicing and timely follow-up on accounts receivable.
Assist in preparing regular financial reports and reconciliations.
Client & Team Leadership
Serve as a reliable manager and mentor to direct reports throughout project development and execution.
Partner with Creative Services Managers and Creative Team Leads to guide teams through all phases of project development.
Ensure delivery of high-quality work that aligns with brand strategy, creative standards, regulatory requirements, timelines, and budgets.
Foster a cohesive, engaged, and informed team with strong understanding of client products, disease states, and market dynamics.
Project & Communication Oversight
Manage internal and external team communications related to project execution.
Lead development of clear, strategic creative briefs and oversee project workflows from initiation through delivery.
Support coordination across digital, promotional, and omnichannel initiatives.
Required Experience & Qualifications
Experience Required
Minimum 5 years of experience in pharmaceutical marketing, healthcare communications, or a related agency environment
Demonstrated experience managing client accounts within a regulated healthcare setting
Proven ability to manage multiple projects simultaneously in a fast-paced environment
Industry & Functional Expertise
Strong knowledge of U.S. pharmaceutical regulations and promotional compliance requirements
Hands-on experience with Veeva PromoMats
Solid understanding of pharmaceutical marketing, sales processes, disease states, therapeutic landscapes, and competitive environments
Experience across digital marketing channels, including social media platforms (TikTok, Meta, Reddit), websites and landing pages, CRM platforms, and digital sales materials
Core Skills
Strong project management and organizational skills
Ability to write effective creative briefs and manage integrated marketing initiatives
Excellent communication, stakeholder management, and problem-solving abilities
Ability to multitask and perform under pressure while maintaining attention to detail
Preferred Qualifications
Self-starter with strong ownership mindset and accountability
Proven ability to collaborate effectively with cross-functional internal teams and external partners
Work Requirements
Must be willing to work U.S. West Coast (PST) hours
Remote role based in Canada
About GSW
GSW is a global, full-service healthcare communications agency delivering personalized brand experiences that inform, inspire, educate, and activate audiences across the healthcare ecosystem. Known for its strategic depth and creative excellence, GSW partners with pharmaceutical, biotech, and life sciences organizations worldwide to drive meaningful impact.
Diversity, Equity & Benefits
GSW and Syneos Health are committed to fostering a diverse, inclusive, and authentic workplace. Candidates with transferable skills and non-linear career paths are encouraged to apply.
Syneos Health companies are affirmative action and equal opportunity employers.
Employees are eligible for a competitive compensation package and benefits, which may include medical, dental, and vision coverage, company-matched retirement plans, flexible paid time off, and paid sick leave in accordance with applicable federal, state, and provincial regulations.
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