Supervisor – Medical Coding
Location: Chennai, Tamil Nadu, India
Category: Medical & Clinical Operations
Requisition Number: 2324268
Employment Type: Full Time
About the Role
Optum is seeking an experienced Supervisor – Coding to lead, manage, and optimize medical coding operations within a high-performance healthcare environment. This role is responsible for overseeing coding teams, ensuring compliance, maintaining quality standards, and driving operational excellence. As part of a global healthcare technology organization, you will contribute to improving patient outcomes and advancing clinical accuracy.
Key Responsibilities
Maintain up-to-date knowledge of medical coding guidelines, billing regulations, and industry updates.
Manage team KPIs such as productivity, quality, turnaround time, attendance, and attrition.
Apply strong analytical and logical skills for quick, accurate decision-making.
Oversee personnel performance, team discipline, and operational workflow for assigned projects.
Provide leadership, expertise, and process guidance within the assigned functional areas.
Serve as the primary point of contact for internal stakeholders and client interactions.
Analyze periodic operational reports and performance metrics for continuous improvement.
Evaluate coding practices and support quality initiatives that enhance accuracy and efficiency.
Support internal audit activities and ensure adherence to compliance standards.
Create and maintain a positive work environment that encourages teamwork, creativity, and high morale.
Guide teams in resolving issues, setting priorities, and achieving operational targets.
Assist senior management in planning, process reviews, and operational modifications.
Develop and implement employee retention strategies; effectively manage attrition.
Prepare annual business plans, including budgeting and resource planning.
Handle conflict resolution and manage critical operational situations proactively.
Provide regular coaching, performance feedback, and structured development sessions for team members.
Comply with organizational policies, shift requirements, and operational flexibility needs.
Required Qualifications & Experience
Graduate or Postgraduate in Life Sciences, Allied Medicine, or related fields (BHMS, BAMS, BPT, Pharmacy, Dental, Nursing).
Certified Medical Coder (AAPC or AHIMA): CCS, CPC, CPC-H, or CCS-P.
Thorough knowledge of medical terminology, anatomy, physiology, and pathophysiology.
Minimum 10+ years of medical coding experience, with at least 3+ years in a Team Lead or supervisory role.
Strong understanding of healthcare reimbursement methodologies and coding compliance.
Experience in managing large teams and enabling team performance.
Proficiency in operational workflows and organizational processes.
Strong analytical, leadership, and communication skills.
Ability to coordinate with SMEs, auditors, and trainers to identify skill gaps and training needs.
Experience in coaching individuals, monitoring performance, and improving weak areas.
Strong interpersonal skills with demonstrated ability to drive employee engagement and customer satisfaction.
Why Join Optum
Optum offers a collaborative, inclusive work environment focused on improving global health outcomes. As part of UnitedHealth Group, the organization is committed to equitable healthcare, innovation, and environmental sustainability. Employees benefit from competitive professional development opportunities and the ability to contribute to meaningful healthcare transformation.
Gujarat :
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Siliguri |Illinois :
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