Senior Associate – Revenue Cycle Case & Escalation Management (Medical Coding)
Location: Chennai, Tamil Nadu, India
Employment Type: Full Time
Category: Customer Success | Revenue Cycle Management
Job ID: R13855
Posted Date: January 14, 2026
athenahealth is a leading healthcare technology organization focused on simplifying healthcare delivery. Its mission is to create a thriving ecosystem that enables accessible, high-quality, and sustainable healthcare for all. Through innovative IT solutions and expert services, athenahealth supports healthcare providers in improving operational efficiency and patient outcomes.
athenahealth is hiring a Senior Associate – Revenue Cycle Case & Escalation Management (Medical Coding) to join its specialized RCCEM team in Chennai. This role serves as the final escalation point for complex and high-impact revenue cycle and client cases, requiring strong expertise in US medical coding and healthcare revenue cycle processes.
The position plays a critical role in driving actionable insights across Product and Revenue Cycle Management, improving case resolution performance, and strengthening client satisfaction through data-driven decision-making and cross-functional collaboration.
Customer & Case Management
Manage and resolve complex, high-priority revenue cycle escalations using CRM platforms such as Salesforce
Maintain clear, consistent communication with internal teams and external clients
Provide structured feedback to enhance service delivery, product performance, and client outcomes
Analytical & Process Improvement
Investigate escalated cases using available tools and data to identify root causes and trends
Recommend workflow, quality, and process improvements to reduce case inflow and enhance customer sentiment
Contribute to continuous improvement initiatives across RCCEM processes and tools
Project & Stakeholder Management
Develop clear action plans with defined tasks, priorities, and timelines
Coordinate effectively across teams to ensure timely and accurate resolution of escalations
Identify risks or dependencies that may impact case outcomes
Mentorship & Knowledge Sharing
Lead team discussions and promote best practices in escalation management
Mentor peers through guidance, feedback, and shadowing on complex cases and client interactions
Bachelor’s degree or equivalent professional experience
Demonstrated experience in US healthcare revenue cycle management, medical billing, or medical coding
Certification such as Certified Professional Coder (CPC) or equivalent required
Proven ability to quickly learn and apply US healthcare, billing, and reimbursement concepts
Experience handling complex cases, escalations, or client-facing issue resolution in a healthcare environment
Strong knowledge of medical coding systems including ICD-10-CM, CPT, and HCPCS
Solid understanding of medical terminology, anatomy, and physiology
Customer-centric approach with strong problem-solving and analytical skills
Ability to analyze large datasets, identify trends, and deliver actionable insights
Excellent written and verbal communication skills across multiple stakeholder levels
Strong project management and prioritization abilities
Proficiency in Excel and business productivity tools such as Smartsheets, Google Workspace, and SharePoint
Ability to work independently while collaborating effectively within cross-functional teams
athenahealth offers a collaborative, growth-oriented work environment driven by innovation, inclusivity, and continuous learning. Employees benefit from comprehensive health and financial benefits, flexible work arrangements, learning opportunities, and a strong culture of diversity, equity, and inclusion.
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