Job Title:
Subject Relations Associate
Location: Austin, Texas, USA
Job Type: Full-time
Work Schedule: Standard Office Hours (40 hours/week)
Work Setting: Fully onsite
Company: Thermo Fisher Scientific (PPD Clinical Research Portfolio)
About the Role:
The Subject Relations Associate supports the Subject Relations department to ensure complete volunteer satisfaction in Phase I studies. This role promotes volunteer engagement, increases repeat participation, and ensures efficient and cost-effective recruitment for all Phase I studies in the Austin area.
Key Responsibilities:
Educate potential volunteers about the clinic’s facility and processes to encourage screening, enrollment, and study completion
Support volunteers with reinstatement, exclusion, and requests for information
Monitor subject feedback to ensure a positive Phase I experience
Communicate screening outcomes and other relevant findings to volunteers
Represent PPD Phase I and Dental Clinic at external community events to increase volunteer recruitment
Collaborate with administrative staff to ensure volunteer activities maintain morale and provide a pleasant environment for overnight stays
Perform other duties as assigned by management
Qualifications:
Education:
High school diploma or equivalent (technical positions may require additional certification)
Experience:
Minimum of 2 years of relevant experience or equivalent combination of education, training, and experience
Experience should provide knowledge, skills, and abilities required to perform essential job functions
Skills & Competencies:
Proficiency in Microsoft Office
Ability to multi-task effectively
Strong written and verbal communication skills
Presentation and organizational skills
Problem-solving abilities
Ability to foster a collaborative team environment
Physical Requirements / Work Environment:
Frequently stationary for 4–6 hours per day
Repetitive hand movements required
Occasional mobility and light to moderate lifting (15–20 lbs)
Ability to use diverse computer software and handle sensitive information
Extended periods of mental focus; ability to perform under stress and balance multiple tasks
Regular attendance is essential
Benefits & Culture:
Competitive remuneration with annual incentive plan bonus
Healthcare coverage and additional employee benefits
Career development opportunities in a forward-thinking, innovative organization
Company culture emphasizing Integrity, Intensity, Involvement, and Innovation
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