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    Medical Information Specialist

    Eversana
    2+ years
    Not Disclosed
    Pune
    10 Jan. 13, 2025
    Job Description
    Job Type: Full Time Education: PharmD Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

    Medical Information Specialist

    Company: EVERSANA
    Location: Pune, Maharashtra, India
    Job Type: Full-time
    Department: Customer Service
    Job Family: Medical & Regulatory Affairs

    About EVERSANA

    At EVERSANA, we pride ourselves on being certified as a Great Place to Work globally. Our mission is to create a healthier world by supporting life sciences organizations in bringing innovative therapies to market and helping patients who rely on them. Our growing team of over 7,000 employees works across 650+ clients, ranging from innovative biotech startups to established pharmaceutical companies. Together, we make a positive impact every day, embracing diversity and striving for excellence.

    Role Overview

    The Medical Information Specialist is responsible for providing accurate, evidence-based, and non-promotional medical information in response to inquiries from healthcare professionals, patients, caregivers, and payers. This role is critical in ensuring the safe and effective use of pharmaceutical products and will involve handling adverse events, product complaints, and medical writing. As part of the Medical Information Contact Center (MICC), you will support multiple pharmaceutical clients, therapeutic areas, and products, ensuring high-quality service and compliance.

    Key Responsibilities

    • Medical Information Support: Respond to inquiries from healthcare professionals, consumers, and payers, utilizing medical literature to create scientifically balanced responses.
    • Adverse Event Handling: Identify, assess, and report adverse events and product complaints in compliance with standard operating procedures.
    • Multichannel Support: Handle requests via phone, email, CRM, chat, and other platforms.
    • Product Quality Complaints: Coordinate responses to product quality complaints in collaboration with relevant departments.
    • Medical Writing: Develop and assist in the creation of response documents such as FAQs, Scientific Response Documents (SRDs), and Custom Response Documents (CRDs).
    • Client Support: Provide staffing at scientific booths and support client-specific projects, including market research, training, and operational improvements.
    • On-call Responsibilities: Be available for on-call duties on an as-assigned basis.

    Minimum Knowledge, Skills, and Abilities

    • Education: Advanced healthcare degree (preferably PharmD or higher).
    • Experience: Strong clinical background, preferably with experience in a Contact Center or pharmaceutical industry environment.
    • Licensure: Pharmacist license (preferred).
    • Technical Skills: Proficiency with telephony systems, Medical Information databases, Microsoft Office, and video conferencing platforms.
    • Therapeutic Expertise: Experience in oncology, hematology, immunology, rare diseases, neurology, cardiology, or other specialties is a plus.
    • Communication Skills: Strong verbal and written communication skills with the ability to articulate complex information clearly.
    • Innovative Mindset: Ability to generate creative solutions to challenges in the industry.
    • Positive Attitude: Ability to energize others and maintain a positive, upbeat demeanor.
    • Ethical Integrity: High level of professionalism, integrity, and ethical standards.

    Why Join EVERSANA?

    At EVERSANA, we believe that our diversity is key to our success. We create a culture where every employee can be their authentic self, and we encourage a collaborative and inclusive environment. We are an Equal Opportunity Employer, committed to creating a space where everyone can contribute and thrive.

    Additional Information

    • Confidentiality: All applicant information will be handled with strict confidentiality according to EEO guidelines.
    • Fraud Awareness: EVERSANA will never require payment for job applications or training. Be cautious of fraudulent job offers.

    If you have a passion for making a positive impact in healthcare and are looking to join an inclusive, dynamic team, apply now to become a Medical Information Specialist at EVERSANA!

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