Job Title: Quality Control Analyst – AR
Location: Tiruchirappalli, Tamil Nadu
Company: Omega Healthcare Management Services Private Limited
Job Description:
The Quality Control Analyst – AR will be responsible for overseeing Denials Processing, Claims Follow-up, and Customer Service activities, ensuring adherence to quality standards and client-specific metrics. The role includes conducting audits, coaching team members, and implementing quality improvement measures to enhance operational performance. This position plays a critical role in meeting internal and external service-level agreements (SLAs) while maintaining process compliance.
Key Responsibilities:
Participate in client calls to understand quality requirements and targets.
Develop and implement methods to achieve quality goals in consultation with the Operations or Team Manager.
Collect data on individual transactions (charts, claims, EOBs) to identify errors.
Provide face-to-face feedback and email communication regarding errors on a daily basis.
Coach employees to reduce errors and improve performance.
Share insights with the training team to address common mistakes in the curriculum.
Test files/batches for new clients or processes as part of familiarization.
Generate and maintain QA reports daily.
Ensure attainment of internal and external SLAs as defined by the process.
Maintain strict compliance with company policies and procedures.
Skills & Competencies:
Strong auditing, coaching, and training experience.
Sound knowledge of healthcare concepts and revenue cycle management.
Proficiency in medical billing and accounts receivable processes.
Excellent verbal and non-verbal communication skills.
Analytical mindset with problem-solving and judgment skills.
Experience in quality control, process improvement, and BPO operations.
Qualifications:
Minimum of 1.5 years of relevant professional experience.
3–5 years of total experience preferred.
No specific educational qualification mentioned.
Estimated Salary: ₹4.5 – ₹6.5 LPA
Slug: quality-control-analyst-ar-omega-healthcare-tiruchirappalli-1431241
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