Position Title: Quality Control Analyst – AR
Job ID: OMH/QCA-A/1537882
Organization: Omega Healthcare Management Services Pvt. Ltd.
Location: Tiruchirappalli-I, Tamil Nadu, India
Job Type: Full-Time
Grade: 1D
No. of Openings: 1
Posted On: 05 Nov 2025
Closing Date: 19 Nov 2025
Experience Required: 3–5 Years
Job Summary
The Quality Control Analyst – AR is responsible for managing daily operations of Denials Processing, Claims Follow-up, and Customer Service. The role ensures associates follow project-specific quality processes, achieve client and internal metrics, and receive effective coaching. The position involves data tracking, reporting, and process improvement initiatives.
Key Responsibilities
Quality Management & Oversight
Participate in client calls to understand quality requirements and targets.
Identify methods to achieve quality targets and implement them in consultation with Operations/Team Manager.
Collect and track transaction data (charts, claims, EOBs) to identify errors.
Provide daily feedback to associates through face-to-face sessions and emails.
Generate QA reports daily.
Ensure attainment of Internal & External SLA as per defined processes.
Adhere strictly to company policies and procedures.
Coaching & Training
Coach employees to minimize errors and improve performance.
Provide feedback to the training team on common mistakes to enhance the training curriculum.
Test files/batches for new clients/processes for familiarization.
Conduct quality feedback and refresher sessions.
Process Improvement
Track and trend data for process improvement.
Provide inputs to enhance product and process knowledge.
Support audits, coaching, and training initiatives as per defined process.
Job Specifications
Education:
Not specified (any graduate likely acceptable)
Experience:
Minimum 1.5 years professional and relevant experience in healthcare.
Extensive quality experience in audits, coaching, and training.
Skills & Competencies:
Sound knowledge of healthcare concepts and Accounts Receivable processes.
Excellent verbal and non-verbal communication skills.
Strong analytical, judgmental, and problem-solving skills.
Good product and process knowledge.
Ability to prepare and maintain quality status reports.
Critical thinking to identify and resolve issues effectively.
Work Mode & Location
Work Mode: Not specified (likely Work from Office)
Location: Tiruchirappalli-I, Tamil Nadu, India
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