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Medical Information Specialist

None years
Not Disclosed
10 Dec. 23, 2024
Job Description
Job Type: Full Time Education: MSc/B.Pharm/M.Pharm Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Job Title: Medical Information Specialist

Location: Remote
Department: Medical Information


About EVERSANA:

At EVERSANA, we take pride in being certified as a Great Place to Work globally. Our mission is to create a healthier world, powered by a team of over 7,000 employees committed to delivering next-generation commercialization services to the life sciences industry. We serve more than 650 clients, from innovative biotech startups to established pharmaceutical companies, and together, we make a meaningful impact on improving patient lives every day.

We embrace diversity and inclusion, and we are committed to building a culture that celebrates a variety of backgrounds, experiences, and perspectives. We seek individuals who care deeply about the work we do, the patients we serve, and who align with our cultural values.


Position Summary:

The Medical Information Specialist is a customer-facing role responsible for providing timely, scientifically balanced, evidence-based, non-promotional information in response to unsolicited medical inquiries from healthcare professionals, patients, caregivers, and payers. This position also plays a key role in the post-marketing handling of adverse events and product complaints. As part of the Medical Information Contact Center (MICC) team, this role requires strong clinical knowledge, critical thinking, and a customer-centric approach to ensure high-quality service across multiple therapeutic areas and pharmaceutical products.


Key Responsibilities:

  • Respond to Medical Inquiries: Address inquiries from healthcare professionals (physicians, pharmacists, nurses), consumers, and payers by providing scientifically accurate, balanced, and evidence-based information.

  • Adverse Event and Product Complaint Management: Identify and document adverse events and product complaints in compliance with FDA’s post-marketing adverse event reporting regulations and EVERSANA's standard operating procedures. Collect necessary information during intake to generate proper reports.

  • Coordination of Product Quality Complaints: Manage responses to product quality complaints, collaborating with other departments such as Quality Assurance and Regulatory Affairs as needed.

  • Writing and Documentation: Utilize strong writing skills to create custom responses for medical inquiries and adverse event narratives. Ensure good documentation practices and maintain high-quality standards for all interactions.

  • Knowledge Maintenance: Keep up-to-date with product information, therapeutic areas, and client-specific requirements to provide the most accurate and relevant information.

  • Diversity, Equity & Inclusion: Demonstrate commitment to diversity and inclusion by modeling inclusive behaviors and proactively managing biases in all interactions.


Qualifications:

Education:

  • Pharm.D, Master of Science (MSc), B.Pharm, M.Pharm, or another Life Sciences degree.

Experience & Skills:

  • Strong clinical background and excellent documentation skills.
  • Exceptional verbal and written communication abilities.
  • Ability to speak, read, and write English fluently.
  • Prior experience in medical information, pharmacovigilance, or related fields is an asset.

Preferred Qualifications:

  • Advanced degree (Pharm.D, MSc, etc.) in a life sciences-related field.
  • Experience in responding to medical inquiries, adverse event reporting, and product complaint handling.

Additional Information:

  • Cultural Beliefs: EVERSANA’s values include a strong focus on patient care, client delight, accountability, diversity, talent growth, teamwork, and communication. These beliefs drive our success and guide how we work together.

  • Equal Opportunity Employer: EVERSANA celebrates diversity and strives to create an inclusive environment. We are an Equal Opportunity Employer and encourage applicants from all backgrounds and identities to apply.


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