Location: Remote
Department: Medical Information
At EVERSANA, we take pride in being certified as a Great Place to Work globally. Our mission is to create a healthier world, powered by a team of over 7,000 employees committed to delivering next-generation commercialization services to the life sciences industry. We serve more than 650 clients, from innovative biotech startups to established pharmaceutical companies, and together, we make a meaningful impact on improving patient lives every day.
We embrace diversity and inclusion, and we are committed to building a culture that celebrates a variety of backgrounds, experiences, and perspectives. We seek individuals who care deeply about the work we do, the patients we serve, and who align with our cultural values.
The Medical Information Specialist is a customer-facing role responsible for providing timely, scientifically balanced, evidence-based, non-promotional information in response to unsolicited medical inquiries from healthcare professionals, patients, caregivers, and payers. This position also plays a key role in the post-marketing handling of adverse events and product complaints. As part of the Medical Information Contact Center (MICC) team, this role requires strong clinical knowledge, critical thinking, and a customer-centric approach to ensure high-quality service across multiple therapeutic areas and pharmaceutical products.
Respond to Medical Inquiries: Address inquiries from healthcare professionals (physicians, pharmacists, nurses), consumers, and payers by providing scientifically accurate, balanced, and evidence-based information.
Adverse Event and Product Complaint Management: Identify and document adverse events and product complaints in compliance with FDA’s post-marketing adverse event reporting regulations and EVERSANA's standard operating procedures. Collect necessary information during intake to generate proper reports.
Coordination of Product Quality Complaints: Manage responses to product quality complaints, collaborating with other departments such as Quality Assurance and Regulatory Affairs as needed.
Writing and Documentation: Utilize strong writing skills to create custom responses for medical inquiries and adverse event narratives. Ensure good documentation practices and maintain high-quality standards for all interactions.
Knowledge Maintenance: Keep up-to-date with product information, therapeutic areas, and client-specific requirements to provide the most accurate and relevant information.
Diversity, Equity & Inclusion: Demonstrate commitment to diversity and inclusion by modeling inclusive behaviors and proactively managing biases in all interactions.
Cultural Beliefs: EVERSANA’s values include a strong focus on patient care, client delight, accountability, diversity, talent growth, teamwork, and communication. These beliefs drive our success and guide how we work together.
Equal Opportunity Employer: EVERSANA celebrates diversity and strives to create an inclusive environment. We are an Equal Opportunity Employer and encourage applicants from all backgrounds and identities to apply.
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