Job Posting: Manager – Service Line
Job Overview
Job Code: OMH/M-SL/1345225
Designation: Manager – Service Line
Company: Omega Healthcare Management Services Private Limited
Location: Bengaluru-I, Karnataka, India
Country: India
Grade: 3B
No. of Openings: 1
Posted On: 26 May 2025
Closing Date: 30 June 2025
Required Experience: 8 – 14 years
Work Mode: Work From Office (WFO)
Reporting To: Senior Manager / DGM
Designations Reporting To This Role: Assistant Managers & Lead Data Analysts
Department: Business Intelligence
Key Skills
Project Management
Solution Architecture
Vendor Management
IT Service Management
Outsourcing
IT Strategy
CRM
Data Center
IT Operations
ITIL
Job Description
Profile Summary
As a Portfolio Leader, you will manage a team of BI professionals, transforming data into actionable insights to support operations and improve financial outcomes. The role also focuses on cost optimization and client management.
Key Responsibilities
Process
Monitor SLAs and communicate trends to stakeholders.
Identify data gaps and trends within reports.
Resolve escalations and systemic issues to improve cash flow.
Deliver client-facing reports, dashboards, and automation solutions.
Forecast cash using BI tools and conduct drill-down analysis.
Lead new transitions to establish effective reporting systems.
People
Manage team performance via coaching and feedback.
Address attrition through proactive engagement.
Promote learning culture via training programs.
Prioritize and monitor project timelines and deliverables.
Ensure full compliance with regulatory standards.
Client
Conduct monthly collaboration meetings.
Interpret and address client business requirements through analytics.
Provide insights into provider coding and billing patterns.
Deliver MBR (Monthly Business Review) reporting.
Build KPI systems for new client onboarding.
Financial
Execute report automation to drive cost savings.
Support automation in service delivery for process improvement.
Qualifications
Graduation in any stream (mandatory)
Preferred: PG in Business Administration, Analytics, Engineering, or Statistics
Role Prerequisites
7–10 years total experience
Minimum 4 years in reporting & analytics
5+ years in US healthcare RCM (for margin roles)
3+ years in team management (reporting analysts)
Functional Competencies
Advanced Excel, queries, and numerical skills
Strong RCM domain knowledge (esp. Collections)
Project Management experience preferred
Certifications in statistics/data science preferred
Excellent communication and stakeholder management
Proven ability to manage complexity and competing priorities
Behavioral Competencies
Teamwork
Communication
Customer Centricity
Achievement Orientation
Developing Others
Gujarat :
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Siliguri |Illinois :
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Canada |Quebec :
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Croatia |Zagreb :
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