Manager, Investigator Site Services
Location: Highland Heights, Kentucky, USA
Job ID: R-01332890
Employment Type: Full-Time
Category: Clinical Research
Work Model: Fully Onsite
Overview
Thermo Fisher Scientific is seeking a Manager, Investigator Site Services to oversee daily operational performance, team leadership, and service delivery within our Global Central Laboratory in Highland Heights, Kentucky (Cincinnati metropolitan area). This role is fully onsite and responsible for ensuring high-quality support to investigator sites while partnering closely with internal laboratory teams.
Candidates from across the United States are welcome to apply; however, relocation assistance is not provided, and any relocation costs will be the responsibility of the candidate.
Applicants must be legally authorized to work in the United States and able to pass a comprehensive background and drug screening.
About the Organization
Thermo Fisher Scientific is a global leader in scientific research, diagnostics, and clinical trial support. Our PPD clinical research portfolio spans more than 100 countries and integrates laboratory, digital, and decentralized trial services. The PPD Laboratory Services division plays a significant role in improving global patient outcomes through scientific excellence and operational innovation.
Position Summary
The Manager, Investigator Site Services will lead a large team responsible for operational coordination with investigator sites. This role ensures timely issue resolution, service efficiency, and compliance with internal standards. The manager will act as a key liaison between investigator sites, functional laboratory teams, and internal departments while supporting process improvements and audit readiness.
Key Responsibilities
Team & Operational Leadership
Manage and mentor staff, including hiring, training, performance management, professional development, and workload allocation.
Approve decisions related to salary, hiring, corrective actions, and terminations.
Oversee time records, leave requests, overtime, and expense reports.
Maintain appropriate staffing to meet client and business demands.
Ensure daily departmental activities are completed efficiently and issues are resolved promptly.
Site Services and Process Oversight
Serve as the subject matter expert for departmental software systems.
Ensure all site deliverables—kits, manuals, instruction sheets, and other materials—meet client expectations.
Assess departmental processes and SOPs to enhance efficiency and quality.
Lead new-hire training initiatives and implement training updates when processes evolve.
Contribute to the development of user requirements for service enhancements.
Support sponsor audits and ensure audit readiness at all times.
Provide backup support to team leads and the management team.
Required Qualifications and Experience
Bachelor’s degree or equivalent academic or vocational qualification.
Minimum 5 years of relevant experience in clinical research operations, laboratory services, site management, or related fields.
At least 1 year of leadership experience managing teams or supervising staff.
Equivalent combinations of education, training, and directly relevant work experience may be considered.
Knowledge, Skills, and Abilities
Strong management capability and business acumen.
Exceptional attention to detail and organizational skills.
Proven judgment, analytical thinking, and decision-making skills.
Ability to manage multiple complex projects and adapt to rapidly shifting priorities.
Strong negotiation, influencing, and problem-solving skills.
Excellent verbal communication skills suited for both internal stakeholders and external clients.
Ability to maintain confidentiality of client protocols and study-related information.
Effective use of communication channels for escalating concerns or sharing recommendations.
Work Environment and Physical Requirements
Role performed onsite in an office and laboratory-connected environment.
Ability to remain stationary for extended periods during standard working hours.
Ability to learn and operate standard office equipment and digital tools.
Must work effectively under pressure while managing multiple responsibilities.
Occasional travel to nearby locations may be required; overnight travel is minimal.
Ability to communicate and interpret information clearly across diverse groups.
Gujarat :
Ahmedabad | Ankleshwar | Baroda | Bharuch | Gandhinagar | Gujarat | Halol | Jhagadia | Mehsana | surat | Tarasadi | Vadodara | Vapi |Maharashtra :
Airoli | Ambernath | Amravati | Aurangabad | Dhule | Dombivali | Jalgaon | Kolhapur | Kurkumbh | Kurla | Madhapur | Mumbai | Nagpur | Nashik | Navi Mumbai | Pune | Pune city | Shirpur | Tandalja | Tarapur | Thane | Vikhroli | Yerawada |Haryana :
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Baddi | Solan |Rajasthan :
Banasthali | Bhiwadi | Jaipur | Pilani | Udaipur |Karnataka :
Bangalore | Belgaum | Bengaluru | B.G Nagara | Bommasandra | Colorado | Czech Republic | Karnataka | Mangaluru | Mysore | Udupi |Punjab :
Bathinda | Bela | Chandigarh | ludhiana | Moga | Mohali | Patiala | Phagwara | Rajpura |Madhya Pradesh :
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Delhi | India | New Delhi | PAN-India |Assam :
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Digha | Kolkata | Mukundapur |Uttar Pradesh :
Gajraula | Gautam buddha Nagar | Ghaziabad | Gorakhpur | Greater Noida | Jhansi | Lucknow | Mathura | Noida | Park City | Prayagraj | Satyamev | Varanasi |Goa :
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Hajipur | Patna |Kerala :
Kannur | Kochi | Malappuram | Thiruvananthapuram | Trivandrum |Pondicherry (Puducherry) :
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Ranchi |Sikkim :
Rangpo |India :
Siliguri |Illinois :
Abbott Park | Bloomingdale | Champaign | Chicago | Deerfield | Glenview | Lake Forest | Lombard | Naperville | Norridge | Park RIdge | Round Lake |Maryland :
Aberdeen | Baltimore | Bel Air | Cheverly | Columbia | Elkridge | Gaithersburg | Largo | Linthicum | Rockville | Towson | Upper Marlboro | White Plains |Texas :
Abilene | Arlington | Austin | Boerne | Brenham | Bulverde | Carrollton | Cedar Hill | Corpus Christi | Corsicana | Dallas | Denton | El Paso | Fort Worth | Garland | Houston | Lakeway | Longview | Mcallen | North Richland Hills | Plano | Richardson | San Antonio | Seguin | Tyler | Waco |California :
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Andover | Billerica | Boston | Cambridge | Devens | Lexington | Massachusetts | Medford and Somerville | Rockland |Wisconsin :
Appleton | Kenosha | Pleasant Prairie | Portage | Waukesha |United states :
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Duluth | Eden Prairie | Fridley | Hibbing | Maple Grove | Minneapolis and St. Paul, Minnesota. | Minnetonka | St.Paul |Kentucky :
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Arkansas | Remote Australia |New South Wales :
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McFarland | Green Way | Springville | Nairobi | Remote - South America (Latin Americal) | French | Melbourne | Remote, USA | Zaragoza | Medan | Lenexa | Switzerland | Remote - Africa | Bountiful | Remote | Castlebar | Leinster | Bishop | Lousiana | Thailand | Regulatory Labeling Manager (NA and LATAM Only) | Hungary | Texas | Riga | Faridabad | Remote - Europe | Belgium | Tulsa | Minnesota | Ireland | Remote - Middle East | Hammond | Manipal | Slovakia | Victoria | Blue Bell | Xzagreb |Republic of Colombia :
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Kyiv |Lima Region :
Lima |France :
Paris | Lyon |South Africa :
Midrand | South Africa |Nišava District :
Niš |Bohemia :
Prague |Chile :
Santiago |Bosnia and Herzegovina :
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