Job Posting: Manager – Delivery Quality
Job Overview
Job Code: OMH/M-DQ/1359096
Designation: Manager – Delivery Quality
Company: Omega Healthcare Management Services Pvt. Ltd.
Location: Bengaluru-I, Karnataka, India
Country: India
Grade: 3B
Openings: 1
Posted On: 28 May 2025
Closing Date: 11 June 2025
Required Experience: 8 – 14 years
Work Mode: Work From Office (WFO)
Shift: General Shift / Day Shift
Key Skills
Vendor Management
Service Delivery
Process Improvement
Project Management
Quality Assurance
BPO
Business Process
CRM
Operations Management
Six Sigma
Education & Certification
Education Qualification: Any graduate
Certifications Required:
CPC / CCS / COC / AHIMA
Quality-related certifications (preferred)
Job Description
As a Manager – Delivery Quality, your primary responsibility is to ensure quality delivery operations across assigned medical coding projects. You will lead performance analysis, client servicing, and team management functions with a strong focus on continuous process improvement.
Responsibilities
Ensure achievement of all client Service Level Agreements (SLAs)
Align the team with client-specific training requirements and process updates
Analyze performance results and initiate effective process improvements
Determine staffing levels and implement efficient workforce strategies
Collaborate with internal support teams to ensure operational alignment
Conduct regular team meetings with direct reports
Communicate process and client updates in a timely manner and maintain records
Act as a single point of contact for Team Leaders regarding client or employee concerns
Oversee daily operations: productivity, quality metrics, absenteeism tracking
Drive timely completion of team performance appraisals in compliance with policy
Job Specifications
Minimum 8 years of professional experience in Medical Coding, specifically in Surgery and Evaluation & Management (E&M)
Proven expertise in Client Management, Stakeholder Engagement, and Quality Oversight
Strong experience in Team and People Management
Must possess valid coding certifications such as CPC, CCS, COC, AHIMA
Exposure to quality management frameworks (e.g., Six Sigma) is advantageous
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