Manager, Clinic Operations – Clinical Research
Job ID: R-01334372
Employment Type: Full-Time
Work Mode: Fully Onsite
Location: Las Vegas, Nevada, United States
Category: Clinical Research | Clinic Operations | Site Management
Experience Required: Minimum 5–7 years (including leadership experience)
About the Organization
Our Clinical Research Services team plays a critical role in advancing innovative therapies that address some of the world’s most complex health challenges. As part of a leading global Contract Research Organization (CRO), the team supports the PPD® clinical research portfolio and delivers high-quality clinical trial execution across early- and late-phase studies.
The organization brings deep scientific and clinical expertise to every stage of drug development, enabling sponsors to bring safe and effective therapies to market faster.
Role Overview
The Manager, Clinic Operations is a key onsite leadership role responsible for overseeing multiple clinical departments within a clinical research facility. This position ensures the safe, compliant, and efficient conduct of clinical trials by managing clinic operations, staff performance, scheduling, and resource planning.
The role collaborates closely with executive leadership, medical directors, and business development teams to optimize study scheduling, volunteer safety, and operational readiness.
Key Responsibilities
Clinic Operations & Study Oversight
Supervise and coordinate daily operations across multiple clinical departments
Ensure proper conduct of clinical research studies with a focus on participant safety, scheduling efficiency, and operational compliance
Analyze departmental performance, workflow efficiency, and quality metrics within the clinic
Collaborate with the Medical Director during feasibility assessments to ensure volunteer safety requirements are fully integrated into study schedules
Study Scheduling & Cross-Functional Collaboration
Partner with executive leadership and business development teams to develop and execute study scheduling strategies
Manage internal and external communications related to bed space planning, study timelines, and client deliverables
Evaluate operational data to increase probability of study awards and ensure timely execution
People Leadership & Staff Development
Lead, coach, and develop clinical staff through structured training, mentoring, and performance management
Oversee hiring, onboarding, goal setting, performance reviews, corrective actions, and staff development plans
Approve time records, leave requests, overtime, and expense reports
Promote cross-training and operational awareness across clinical teams to support study placement and execution
Policy, Compliance & Quality
Interpret and administer organizational policies, SOPs, and procedures impacting clinic operations
Ensure compliance with ICH-GCP, FDA regulations, and applicable clinical research guidelines
Support audit readiness and maintain high operational and regulatory standards
Education & Experience Requirements
Required Qualifications
Bachelor’s degree or equivalent in a relevant scientific, healthcare, or operational discipline
Minimum 5+ years of experience in clinical research operations, clinic management, or site operations
At least 1 year of formal leadership or supervisory experience
Proven experience managing multidisciplinary clinical teams
Equivalent Experience
A combination of relevant education, training, and directly related experience may be considered in lieu of formal qualifications
Key Skills & Competencies
Expert knowledge of clinical research regulations (ICH-GCP, FDA guidelines, SOPs)
Strong organizational, planning, and operational management skills
Demonstrated performance management and people leadership capabilities
Excellent decision-making and problem-solving skills
Strong written and verbal communication skills
High attention to detail and time management proficiency
Ability to motivate, integrate, and mentor teams
Proficiency in Microsoft Office and clinical operations systems
Work Environment & Physical Requirements
Onsite clinical and office-based work environment
Use of personal protective equipment (PPE) as required (gowning, gloves, lab coats, protective eyewear)
Exposure to biological materials and clinical environments
Occasional travel to site locations; frequent domestic travel and rare international travel may be required
Ability to remain stationary or mobile for extended periods (6–8 hours per day)
Light to moderate lifting (up to 20 lbs)
Ability to perform under pressure and manage multiple priorities
Why Join This Opportunity?
This role offers the opportunity to lead complex clinic operations at a high-performing clinical research site while working within a globally recognized CRO. You will directly influence study success, participant safety, and team performance while contributing to the advancement of innovative therapies.
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