Manager – Case Processing
Function: Pharmacovigilance / Drug Safety
Job ID: R2522051
Location: Noida, Uttar Pradesh, India
Employment Type: Full-Time | Consulting
Affiliated Company: PharmaLex India Private Limited
Posted Date: December 17, 2025
About Cencora
Cencora is a global healthcare services organization committed to improving patient safety and creating healthier futures worldwide. Our teams provide innovative solutions across pharmaceuticals, biotechnology, and life sciences. Every team member plays a crucial role in ensuring regulatory compliance, operational excellence, and high-quality pharmacovigilance outcomes.
Job Overview
The Manager – Case Processing is responsible for leading pharmacovigilance operations, ensuring high-quality case management, compliance, and efficient workflows. This leadership role involves mentoring staff, coordinating resources, optimizing processes, and maintaining regulatory adherence across multiple PV projects.
Key Responsibilities
Lead and manage pharmacovigilance case processing operations, including data entry, quality control (QC), and case completion/documentation.
Supervise assigned staff, provide mentorship, conduct training, and support professional development.
Oversee project coordination, resource allocation, and workload management for PV projects.
Ensure recruitment, onboarding, and performance appraisals for PV department staff.
Maintain accurate and up-to-date departmental documentation, including CVs, job descriptions, training records, and SOP compliance.
Monitor and ensure training compliance among PV staff.
Represent the PV department during internal and external audits, for-cause inspections, and regulatory authority visits.
Draft, review, and implement QA documents such as SOPs, Working Instructions, templates, and project metafiles.
Identify potential risks in case processing workflows, develop mitigation strategies, and implement robust quality control mechanisms.
Ensure adherence to legal, regulatory, and partner compliance requirements.
Interface with internal departments including VDC, QPPV office, compliance, and other relevant teams.
Develop and implement comprehensive case processing strategies and optimize workflow procedures to enhance efficiency and accuracy.
Prepare management reports, dashboards, and visual representations of operational performance.
Actively mentor new joiners, facilitate their integration, and foster a collaborative learning environment.
Perform additional responsibilities as assigned by the supervisor in alignment with process requirements.
Required Qualifications
University degree in Life Sciences, Pharmacy, or related field.
Required Experience
Minimum 10 years of experience in pharmacovigilance, drug safety, or related regulatory operations.
Strong expertise in case processing, quality management, compliance, and team leadership in PV projects.
Key Skills and Competencies
Excellent written and verbal communication skills.
Ability to identify operational issues and provide strategic solutions.
Strong organizational, leadership, and mentoring capabilities.
In-depth knowledge of pharmacovigilance processes, regulations, and global guidelines.
Ability to manage multiple projects, teams, and stakeholders efficiently.
Employment Benefits
Benefits vary by country and are aligned with local market practices.
Competitive full-time compensation package.
Opportunities for professional growth and global collaboration.
Equal Employment Opportunity
Cencora is an equal opportunity employer and provides a diverse and inclusive work environment. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristic. Reasonable accommodations are provided to qualified individuals with disabilities during the recruitment process.
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