Job Title:
Healthcare Payer Client Relationship Manager (Associate Director)
Location:
Minneapolis, Minnesota (Onsite, 5 days per week)
Company:
Cognizant Technology Solutions
Overview:
Client Relationship Managers (CRMs) are vital contributors to Cognizant’s IT and Consulting Business. They act as business owners for assigned accounts—overseeing day-to-day operations, financials (P&L), and client satisfaction.
The CRM collaborates closely with delivery teams to manage backlog, optimize resources, and handle scope changes while ensuring a top-quality client experience.
Performance Measures:
Margin & Revenue Growth
Client Satisfaction
Employee Retention
Renewal Win Rates
This position will focus on growing Cognizant’s payer clients in the Minneapolis area and requires the candidate to be onsite 5 days per week.
Key Responsibilities:
Account Growth & Business Development
Drive profitable growth through renewals, expansions, and new business opportunities.
Balance sales and delivery objectives while ensuring high-quality outcomes.
Develop account strategies and cross-sell Cognizant’s emerging services.
Lead deal reviews, proposal creation, and executive summaries with timely internal approvals.
Client Relationship Management
Build and maintain strong relationships at multiple organizational levels.
Create a partner map for key stakeholders and maintain regular engagement with decision-makers.
Understand client goals and align Cognizant’s services to meet their business needs.
Enhance client satisfaction through proactive management and innovative solutions.
Strategic & Operational Leadership
Collaborate with service lines, innovation, and business teams to define and execute strategic account plans.
Drive innovation and transformation initiatives across the client portfolio.
Manage account-level P&L, forecasting, and budgeting.
Ensure measurable revenue and profit growth within established timelines.
Increase Cognizant’s visibility in the account and the broader healthcare payer industry.
Regional Coverage
Must be located within daily commuting distance to Minneapolis, MN, and available onsite 5 days per week.
Occasional regional travel by car; limited air travel required.
Required Qualifications:
15+ years in client-facing or account leadership roles within IT professional services or management consulting.
Proven experience leading diverse, multi-cultural teams.
Strong knowledge of U.S. Healthcare and related technology trends.
Demonstrated success managing sales portfolios, new business, and existing programs.
Strategic thinker with proven relationship management capabilities.
Strong executive presence, influence, and confidence in navigating large organizations.
Education: MBA or Bachelor’s degree (or equivalent experience).
Preferred Qualifications:
Deep expertise and credibility in the U.S. Healthcare Payer domain.
Experience working in dynamic, entrepreneurial environments.
Proven success in large managed services deals (multi-million dollar, multi-year contracts).
Compensation & Incentives:
Competitive Base Salary (range not disclosed for Minneapolis role).
Annual Performance Bonus / Commission Plan.
Additional incentives include award programs, club trips, and recognition opportunities.
Benefits:
Cognizant offers a comprehensive benefits package (subject to eligibility):
Medical, Dental, Vision, and Life Insurance
Paid Holidays & Paid Time Off (PTO)
401(k) Plan with Employer Contributions
Long-term & Short-term Disability Coverage
Paid Parental Leave
Employee Stock Purchase Plan
Why Join Cognizant:
Competitive compensation and benefits structure.
Exposure to leading healthcare technology solutions and industry best practices.
Supportive, collaborative, and inclusive work culture.
Clear career growth and leadership advancement opportunities.
Recognized as one of Forbes World’s Best Employers (2024).
Cognizant Culture:
Cognizant values a culture of partnership, innovation, and excellence.
Our “Cultural Value Drivers” include being:
Open, Visible, Motivated, Empowered, Opportunity-Filled, Flexible, and Collaborative.
We are a global community of over 300,000 associates, fostering innovation, teamwork, and continuous growth.
Work Authorization:
Applicants must be legally authorized to work in the United States without employer sponsorship, now or in the future.
About Cognizant:
Cognizant (NASDAQ: CTSH) is a global professional services leader helping organizations modernize their business and technology models for the digital era. Headquartered in the U.S., Cognizant is consistently ranked among the most admired companies in the world.
Learn more: www.cognizant.com
Equal Opportunity Statement:
Cognizant is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other protected status under applicable law.
Additional Information:
Applicants may be required to attend interviews in person or via video conference.
Candidates may need to present a valid government-issued ID during interviews.
Cognizant reserves the right to modify compensation and benefit information at any time, as permitted by law.
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