Job Title:
Healthcare Payer Client Relationship Manager (Associate Director)
Location:
Philadelphia, PA (Hybrid / within daily commutable distance)
Company:
Cognizant Technology Solutions
Overview:
Client Relationship Managers (CRMs) are key contributors to the commercial side of Cognizant’s IT and Consulting Business. They act as business owners for assigned accounts—managing day-to-day activities, financial performance, and client satisfaction. CRMs collaborate with delivery teams to optimize resource allocation, manage scope changes, and ensure seamless service delivery.
Key Performance Measures:
Margin & Revenue Growth
Client Satisfaction
Employee Retention
Renewal Win Rates
Role Summary:
The Healthcare Payer Client Relationship Manager (Associate Director) will oversee a major payer client in the Eastern U.S. This role requires balancing business development, account expansion, and delivery excellence, while maintaining overall P&L accountability. The CRM will lead strategic client relationships, drive innovation, and enable Cognizant’s growth within the healthcare payer domain.
Key Responsibilities:
Account Management & Growth
Manage P&L, forecasting, budgeting, and overall account performance.
Drive profitable growth through renewals, expansions, and new opportunities.
Identify and pursue business development and cross-selling opportunities.
Client Relationship Management
Build and sustain relationships with client decision-makers and influencers.
Understand client business goals and align Cognizant’s services accordingly.
Regularly meet with clients to assess satisfaction and identify value opportunities.
Strategic Planning & Execution
Collaborate with service lines, innovation, and business teams to create and execute account strategies.
Lead deal reviews, proposal development, and executive summaries.
Manage partnerships and leverage Cognizant alliances for account growth.
Innovation & Delivery Excellence
Drive innovation initiatives and ensure top-quality service delivery.
Maintain high client satisfaction and ensure measurable business outcomes.
Required Qualifications:
Experience: 15+ years in client-facing or account leadership roles in IT services or consulting.
Proven success managing diverse teams and multi-cultural environments.
Strong knowledge of U.S. Healthcare Payer systems and related technology trends.
Demonstrated track record in managing portfolios across sales, renewals, and programs.
Exceptional relationship management and strategic thinking skills.
Strong executive presence, persuasion ability, and organizational navigation.
Education: MBA or Bachelor’s degree (or equivalent experience).
Preferred Qualifications:
Deep expertise and credibility in the U.S. Healthcare Payer domain.
Experience in dynamic, entrepreneurial environments.
Proven success in leading and closing large managed services deals (multi-million $ / multi-year).
Compensation:
Base Salary: $165,000 – $175,000
Annual Target Bonus: 30%
Additional Incentives:
Commission Plan
Award Programs
Club Trips
Benefits:
Medical, Dental, Vision, and Life Insurance
Paid Holidays & Paid Time Off (PTO)
401(k) Plan with Employer Contributions
Short-term & Long-term Disability Coverage
Paid Parental Leave
Employee Stock Purchase Plan
Why Join Cognizant:
Competitive compensation and benefits.
Exposure to leading-edge technologies and top-tier clients.
Supportive, collaborative, and inclusive culture.
Career advancement opportunities with clear growth pathways.
Recognized as one of Forbes World’s Best Employers (2024).
Work Authorization:
Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future.
About Cognizant:
Cognizant is one of the world’s leading professional services firms, transforming clients’ business, operating, and technology models for the digital era. Headquartered in the U.S. and a member of the NASDAQ-100, Cognizant employs over 300,000 associates globally. The company is consistently recognized among the most admired organizations worldwide.
Learn more: www.cognizant.com
Equal Opportunity Employer Statement:
Cognizant is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other protected characteristic under applicable law.
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