Healthcare Payer Client Relationship Manager (Associate Director)

Cognizant

15+ years

$165,000 – $175,000

Philadelphia

10 Oct. 17, 2025

Job Description

Job Type: Full Time Hybrid Education: B.Sc/M.Sc/M.Pharma/B.Pharma/Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Job Title:

Healthcare Payer Client Relationship Manager (Associate Director)

Location:

Philadelphia, PA (Hybrid / within daily commutable distance)

Company:

Cognizant Technology Solutions

Overview:

Client Relationship Managers (CRMs) are key contributors to the commercial side of Cognizant’s IT and Consulting Business. They act as business owners for assigned accounts—managing day-to-day activities, financial performance, and client satisfaction. CRMs collaborate with delivery teams to optimize resource allocation, manage scope changes, and ensure seamless service delivery.

Key Performance Measures:

Margin & Revenue Growth
Client Satisfaction
Employee Retention
Renewal Win Rates

Role Summary:

The Healthcare Payer Client Relationship Manager (Associate Director) will oversee a major payer client in the Eastern U.S. This role requires balancing business development, account expansion, and delivery excellence, while maintaining overall P&L accountability. The CRM will lead strategic client relationships, drive innovation, and enable Cognizant’s growth within the healthcare payer domain.

Key Responsibilities:

Account Management & Growth
- Manage P&L, forecasting, budgeting, and overall account performance.
- Drive profitable growth through renewals, expansions, and new opportunities.
- Identify and pursue business development and cross-selling opportunities.
Client Relationship Management
- Build and sustain relationships with client decision-makers and influencers.
- Understand client business goals and align Cognizant’s services accordingly.
- Regularly meet with clients to assess satisfaction and identify value opportunities.
Strategic Planning & Execution
- Collaborate with service lines, innovation, and business teams to create and execute account strategies.
- Lead deal reviews, proposal development, and executive summaries.
- Manage partnerships and leverage Cognizant alliances for account growth.
Innovation & Delivery Excellence
- Drive innovation initiatives and ensure top-quality service delivery.
- Maintain high client satisfaction and ensure measurable business outcomes.

Required Qualifications:

Experience: 15+ years in client-facing or account leadership roles in IT services or consulting.
Proven success managing diverse teams and multi-cultural environments.
Strong knowledge of U.S. Healthcare Payer systems and related technology trends.
Demonstrated track record in managing portfolios across sales, renewals, and programs.
Exceptional relationship management and strategic thinking skills.
Strong executive presence, persuasion ability, and organizational navigation.
Education: MBA or Bachelor’s degree (or equivalent experience).

Preferred Qualifications:

Deep expertise and credibility in the U.S. Healthcare Payer domain.
Experience in dynamic, entrepreneurial environments.
Proven success in leading and closing large managed services deals (multi-million $ / multi-year).

Compensation:

Base Salary: $165,000 – $175,000
Annual Target Bonus: 30%
Additional Incentives:
- Commission Plan
- Award Programs
- Club Trips

Benefits:

Medical, Dental, Vision, and Life Insurance
Paid Holidays & Paid Time Off (PTO)
401(k) Plan with Employer Contributions
Short-term & Long-term Disability Coverage
Paid Parental Leave
Employee Stock Purchase Plan

Why Join Cognizant:

Competitive compensation and benefits.
Exposure to leading-edge technologies and top-tier clients.
Supportive, collaborative, and inclusive culture.
Career advancement opportunities with clear growth pathways.
Recognized as one of Forbes World’s Best Employers (2024).

Work Authorization:

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future.

About Cognizant:

Cognizant is one of the world’s leading professional services firms, transforming clients’ business, operating, and technology models for the digital era. Headquartered in the U.S. and a member of the NASDAQ-100, Cognizant employs over 300,000 associates globally. The company is consistently recognized among the most admired organizations worldwide.

Learn more: www.cognizant.com

Equal Opportunity Employer Statement:

Cognizant is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other protected characteristic under applicable law.

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Healthcare Payer Client Relationship Manager (Associate Director)

Job Description

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