Field Based Community Health Worker
Optum | Houston, Texas (Harris County) | Remote Option Available**
Requisition Number: 2321691
Job Category: Medical & Clinical Operations
Location: Houston, TX, USA (Remote considered for local candidates)
Position Overview
Optum, a global healthcare organization, is dedicated to delivering technology-enabled care and improving patient health outcomes. As a Field Based Community Health Worker, you will work directly with Medicaid members to support care coordination, conduct home-based and community assessments, and address barriers related to social determinants of health such as transportation, housing, and food access.
This role combines patient engagement, community outreach, and care management to ensure members receive timely, appropriate, and coordinated healthcare services. You will serve as a single point of contact for each assigned member while supporting their transition across care settings and encouraging regular follow-up after hospitalization.
Key Responsibilities
Conduct assessments, create individualized care plans, and assist members in accessing the least restrictive and most appropriate level of care.
Utilize company and community resources to develop effective case management strategies.
Perform home visits, community visits, and telephonic outreach to engage members.
Identify and coordinate referrals for financial assistance, psychosocial services, and state/community programs.
Communicate essential health information to care teams, family members, and stakeholders.
Advocate for members’ needs, ensuring their preferences are represented in the healthcare plan.
Document assessments, care plans, referrals, and progress in electronic health records.
Support utilization management benchmarks and quality outcomes.
Assist members with setting SMART goals and follow up on progress.
Conduct post-discharge outreach and facilitate connection to social service agencies.
Adhere to detailed documentation standards and follow motivational interviewing practices.
Manage multiple tasks, maintain accuracy, and work independently within deadlines.
Work Schedule & Travel Requirements
Schedule: Monday to Friday, 8:00 AM to 5:00 PM CST
Work Setting: Field-based role with a home-based office
Travel: Up to 50% local travel within Houston and surrounding Harris County (mileage reimbursed at government rate)
Required Qualifications (Experience Mandatory)
High School Diploma/GED or higher
Minimum 2 years of field-based experience
Minimum 1 year of experience with community resources, culture, and local support systems
Minimum 1 year of experience using MS Word, Excel, and Outlook
Completion of State-approved Community Health Worker (CHW) course
Residency within a commutable distance to Houston and Harris County
A quiet, secure home workspace for telecommuting
Reliable transportation and the ability to travel up to 100 miles round trip
Valid, unrestricted Texas Driver’s License and state-required insurance
Preferred Qualifications
Licensed Practical Nurse (LPN), Certified Nursing Assistant/Home Health Aide, or Certified Medical Assistant
Experience supporting populations with complex medical and behavioral conditions
Experience with electronic health charting systems
Background in arranging community resources and support services
Knowledge of Medicaid populations and community health programs
Soft Skills
Strong judgment, independence, and accountability
Excellent organizational and time-management skills
Ability to work under pressure in a fast-paced environment
Clear verbal and written communication skills
Ability to multitask and prioritize
Strong collaboration with healthcare providers and team members
Compensation and Benefits
Hourly pay range: $20.00 to $35.72 (based on full-time employment, dependent on education, experience, certifications, and local market conditions)
Comprehensive benefits package including:
Paid Time Off and Paid Holidays
Medical, Dental, Vision, Life & AD&D Insurance
Short-term and Long-term Disability
401(k) Savings Plan and Employee Stock Purchase Plan
Education reimbursement
Employee discounts and Employee Assistance Program
Voluntary benefits such as legal insurance, pet insurance, and long-term care coverage
More information is available at the official benefits resource page.
About Optum and UnitedHealth Group
UnitedHealth Group strives to create a healthcare system that delivers equitable, accessible, and high-quality care. The organization is committed to addressing health disparities and improving outcomes for all communities through research, innovation, and sustainable healthcare solutions.
Equal Employment Opportunity
UnitedHealth Group is an Equal Employment Opportunity employer. All qualified applicants will receive consideration without discrimination based on race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran status, or any legally protected characteristic.
UnitedHealth Group maintains a drug-free workplace, and all candidates must pass a drug test before starting employment.
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