Location: Lufkin, Texas
Job Type: Full-Time
Work Mode: Hybrid (Field-Based with Travel)
Experience Required: 2–5 Years
About Dozee Health AI
Dozee Health AI is a global leader in AI-powered, contactless Remote Patient Monitoring (RPM) and Early Warning Systems (EWS). Headquartered in Bengaluru, the company is transforming patient safety and clinical workflows across hospitals, skilled nursing facilities, and home healthcare settings.
With deployments across 300+ hospitals and 16,000+ monitored beds in multiple countries, Dozee leverages artificial intelligence to detect early clinical deterioration, reduce alarm fatigue, and improve nursing efficiency. As part of its U.S. growth strategy, Dozee is expanding its field clinical operations team to support healthcare facilities in Texas.
Role Overview
The Field Clinical Coordinator plays a critical role in ensuring seamless deployment, training, troubleshooting, and clinical adoption of AI-powered RPM systems across assigned healthcare facilities.
This role bridges clinical teams and technical operations, ensuring healthcare providers are fully equipped to utilize remote patient monitoring technology effectively and safely. The position requires frequent regional travel and hands-on field engagement.
This opportunity is ideal for professionals with clinical certifications and experience in medical device support, healthcare coordination, or clinical technology implementation.
Key Responsibilities
Clinical Training & Staff Support
Deliver hands-on training to nurses and caregivers on device operation, maintenance, and interpretation of patient readings.
Provide on-site and remote assistance for operational and system-related queries.
Coordinate telehealth assessments in collaboration with Nurse Practitioners (NPs).
Support nursing teams in conducting patient reviews for stable patients.
Reinforce compliance with facility protocols and company guidelines.
Device Installation & Deployment
Coordinate with installation teams to deploy RPM devices, sensors, and monitoring systems within healthcare facilities.
Ensure accurate device calibration, pairing, and network connectivity.
Conduct functionality testing prior to project sign-off.
On-Site Troubleshooting & Technical Support
Respond promptly to device malfunctions or connectivity concerns.
Diagnose minor hardware or software issues and escalate complex cases to technical support.
Replace or maintain faulty devices to prevent clinical disruption.
Ensure firmware updates are completed to maintain system performance.
Compliance & Patient Data Security
Ensure adherence to HIPAA regulations and company policies regarding patient data privacy.
Follow safety standards when handling medical-grade electronic equipment.
Maintain infection control compliance during device installation and servicing.
Keep required clinical certifications active and compliant.
Documentation & Reporting
Record installation, troubleshooting, and service activities within internal systems.
Report recurring technical issues to engineering and product teams.
Maintain detailed service logs and resolution documentation.
Inventory & Asset Management
Manage inventory of devices, peripherals, and replacements.
Track deployment, retrieval, and replacement status within assigned accounts.
Ensure proper transportation and storage of clinical equipment.
Cross-Functional Coordination
Collaborate with clinical, engineering, logistics, product, and technical support teams.
Provide field insights to enhance product development and user experience.
Escalate customer concerns and improvement recommendations to leadership.
Required Qualifications
Certification as CNA (Certified Nursing Assistant), Paramedic, or Medical Assistant (MA) – at least one certification required.
Minimum 2–5 years of experience in clinical coordination, medical device installation, healthcare technology support, or similar field-based roles.
Experience working in healthcare settings, preferably skilled nursing or long-term care facilities.
Valid driver’s license and willingness to travel frequently within assigned territories.
Strong clinical knowledge and understanding of healthcare workflows.
Excellent communication and interpersonal skills.
Ability to independently manage field responsibilities and multitask effectively.
Preferred Qualifications
Experience with Remote Patient Monitoring (RPM) systems.
Familiarity with healthcare compliance and data protection standards.
Prior exposure to AI-powered medical technologies.
Strong troubleshooting and technical problem-solving capabilities.
Why Join Dozee
Be part of a rapidly expanding global digital health organization.
Work at the intersection of AI, clinical operations, and patient safety.
Contribute directly to improving care delivery efficiency and outcomes.
Gain hands-on experience with cutting-edge RPM and early warning technologies.
Dozee’s AI-driven Early Warning System has been validated in peer-reviewed clinical studies, demonstrating high accuracy in identifying deteriorating patients while reducing alarm fatigue and saving nursing hours.
Equal Opportunity & AI Hiring Disclosure
Dozee is an equal opportunity employer committed to building an inclusive workplace. All employment decisions are based on qualifications, merit, and business needs.
Artificial intelligence tools may support portions of the recruitment process, such as resume screening and application analysis. These tools assist recruiters but do not replace human decision-making. Final hiring decisions are made by authorized hiring professionals.
Apply Through ThePharmaDaily.com
Healthcare professionals seeking to combine clinical expertise with healthcare technology innovation are encouraged to apply. Join a mission-driven organization advancing AI-powered remote patient monitoring across global healthcare systems.
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