Location: Remote (U.S. Only)
Company: EVERSANA
About EVERSANA
At EVERSANA, we are proud to be certified as a Great Place to Work globally. Our vision is simple: create a healthier world. How? By empowering a diverse, global team of more than 7,000 professionals who are dedicated to delivering next-generation commercialization services for the life sciences industry. We serve over 650 clients—from innovative biotech startups to established pharmaceutical companies—by helping bring groundbreaking therapies to market and ensuring the patients who depend on them are supported.
At EVERSANA, we believe that our people make all the difference. We're committed to fostering an inclusive and diverse environment where every team member thrives. We’re deliberate about building a culture that embraces collaboration, growth, and a shared passion for improving patient lives. We are EVERSANA.
We are looking for a Customer Success Coordinator who is proactive, detail-oriented, and passionate about delivering exceptional customer experiences. In this role, you will manage a portfolio of customer accounts, ensuring that our clients are engaged, satisfied, and supported throughout their journey with EVERSANA. You will gather and analyze customer feedback, drive retention initiatives, and ensure the successful adoption of our services and products. If you thrive in a fast-paced environment, enjoy problem-solving, and are motivated by making an impact, this is the perfect opportunity for you.
Client Relationship Management
Customer Feedback & Data Analysis
Onboarding & Retention
Cross-functional Collaboration
Reporting & Monitoring
Continuous Improvement & Innovation
Diversity & Inclusion
Education:
Experience:
Skills:
Compensation: EVERSANA offers competitive salaries and benefits, with compensation based on experience and qualifications.
Important Notice:
We are aware of fraudulent job offers misrepresenting EVERSANA. Please note that we will never ask for personal information or payment during the hiring process. Any suspicious activity should be reported immediately to our team.
EVERSANA is an Equal Opportunity Employer and values diversity. We believe that a diverse workforce contributes to innovation and success. All employees, regardless of race, gender, age, disability status, veteran status, sexual orientation, religion, or any other characteristic, are integral to the success of EVERSANA. Inclusion is everyone’s responsibility.
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