Job Title: Customer Success Manager – West Region
Requisition ID: JR-173412
Location: United States (Remote)
Job Category: Clinical
Date Posted: July 15, 2025
Employment Type: Full-Time
#LI-Remote
About Baxter:
At Baxter, our mission is to save and sustain lives. We’re united by purpose and passion, and everything we do contributes to improving patient outcomes around the world. For over 85 years, Baxter has pioneered medical innovations, providing products and therapies found in nearly every hospital, clinic, and many homes globally.
Join us in a workplace where:
Your purpose accelerates our mission
You can do your best work
We celebrate collaboration, success, and inspiration
Visit Baxter Careers for more information.
Position Summary:
As a Customer Success Manager (CSM), you will support clinical customers who use Baxter’s connected care solutions, including:
Nurse Call
Voalte Mobile Solutions
Alert and Alarm Management
Medical Device Integration
Reporting & Analytic Solutions
Real-Time Locating Systems (RTLS)
You will act as a strategic partner, drive value realization, promote product adoption, and ensure a seamless customer experience. This position is remote, with a preferred location in the Mountain or Pacific time zone.
Key Responsibilities:
Customer Relationship Management:
Own overall relationship with assigned healthcare customers
Act as a trusted advisor to clients to drive value, adoption, and satisfaction
Promote customer retention and product optimization
Conduct regular check-ins, site visits, and performance reviews
Adoption and Utilization:
Lead initiatives to increase product utilization
Guide customers through new features, upgrades, and best practices
Define key success factors and ROI metrics post-implementation
Strategic Planning & Execution:
Identify potential risks to renewal and lead mitigation strategies
Manage upgrade projects and assist in annual planning for new releases
Support business initiatives and change management strategies within client organizations
Cross-Functional Collaboration:
Work closely with Marketing, Sales, Support, Product, and other teams
Drive success stories, customer references, and ambassador programs
Documentation & Communication:
Create and maintain detailed documentation
Organize meetings, communications, and project timelines efficiently
Required Qualifications:
Bachelor’s degree in Business, Healthcare, Management, IT, or related field
Minimum 5 years’ experience in healthcare, customer success, or account management
Proven experience leading client relationships and product implementations
Strong critical thinking, communication, and relationship-building skills
Proficiency in managing complex, cross-functional projects
Exceptional documentation and organization skills
Willingness and ability to travel up to 50% (both planned and unplanned)
Preferred Qualifications:
Experience launching new clinical software or products
Prior experience with product renewals in healthcare
Demonstrated success in change management initiatives
Background in creating customer success strategies and KPIs
Knowledge of healthcare technology and workflows
Compensation & Benefits:
Estimated Salary Range: $104,000–$143,000 annually
(Final pay determined by location, experience, skills, and other factors)
Bonus Eligibility: This role may qualify for discretionary bonuses
Benefits include:
Medical, dental, and insurance coverage from day one
401(k) with company matching
Employee Stock Purchase Plan (ESPP)
Paid time off (20–35 days based on service)
Paid parental leave, holidays, and family leave
Flexible Spending Accounts, tuition assistance, and more
Access to wellness and employee assistance programs
For more details, visit: Baxter Benefits
Additional Information:
Applicants must be authorized to work in the U.S.
Visa sponsorship is not available for this position
Baxter offers a flexible workplace policy, which may include a mix of in-person and remote work depending on business needs
Equal Opportunity Employer:
Baxter is committed to a diverse and inclusive workforce. We do not discriminate on the basis of:
Race, religion, color, gender, sexual orientation, age, disability, veteran status, or any protected characteristic.
Reasonable Accommodations:
If you require accommodation due to a medical condition or disability during the application or interview process, contact us here.
Recruitment Fraud Notice:
Baxter is aware of employment scams. We never ask for financial information during the recruitment process. Learn more: Recruitment Fraud Notice
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