Job Title: Customer Care Representative
Company: Clario (Part of Thermo Fisher Scientific)
Location: Bangalore, India
Employment Type: Full-time
Experience Required: 0–3 years in Customer Support, Technical Support, Help Desk, or Customer Service (Freshers with excellent communication skills may also apply).
Education: Bachelor's degree in any discipline (preferred).
Salary Package: ₹4–7 LPA (Estimated as per current market standards in Bangalore; additional shift allowances and benefits applicable.)
Key Responsibilities:
Handle inbound customer calls and communications from global clinical trial sites.
Provide accurate and timely resolution to customer queries.
Document customer interactions in a structured manner.
Maintain and update the internal knowledge base.
Process re-supply requests and reports efficiently.
Assist clients in resolving technical issues related to clinical trial equipment.
Troubleshoot equipment transmission and usage problems.
Recommend appropriate service setup, usage, and troubleshooting solutions.
Deliver world-class customer support while maintaining service quality.
Required Skills:
Excellent verbal and written English communication.
Customer Service and Problem-Solving skills.
Technical Troubleshooting.
MS Office (Word, Excel, Outlook).
SQL (Basic knowledge preferred).
Documentation and Reporting.
Teamwork and Collaboration.
Ability to work independently.
Time Management and Multitasking.
Preferred Skills:
Experience in Technical Support or Help Desk.
Basic SQL query handling and modification.
Experience working in a global customer support environment.
Shift Requirements:
Willingness to work rotational shifts, including mornings, evenings, weekends, and holidays.
Shift allowances provided.
Work Mode: Hybrid (Bangalore Office)
Benefits:
Competitive salary with shift allowances.
Comprehensive employee benefits.
Hybrid work flexibility.
Modern office facilities.
Employee engagement and wellness programs.
Opportunity to work with global pharmaceutical and clinical trial teams.
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