Global Customer Insights Associate Lead
Department: Data, Analytics & AI – Strategic Marketing & Insights, Product & Portfolio Strategy (P&PS)
Function: Commercial Analytics / Market Intelligence / Customer Insights
Location: Bangalore, Karnataka, India
Employment Type: Full-Time
Experience Required: 5+ Years
Industry: Pharmaceutical / Biotechnology / Healthcare Analytics / Data Science
Position Overview
We are seeking a highly analytical and business-focused Global Customer Insights Associate Lead to drive data-driven decision-making across global commercial, portfolio, and strategic initiatives.
In this role, you will transform complex patient, customer, and market data into actionable insights that influence product strategy, portfolio decisions, clinical development priorities, and commercial launches. You will serve as a strategic partner to global headquarters, regional teams, and affiliate stakeholders while providing technical leadership for business intelligence platforms and advanced analytics initiatives.
The ideal candidate combines strong pharmaceutical analytics expertise, advanced data management capabilities, business intelligence experience, and strategic thinking to support global healthcare decisions that impact millions of patients worldwide.
Key Responsibilities
Customer & Market Insights Generation
Generate high-quality customer, patient, and market insights across key therapeutic areas, including:
Cardiovascular Diseases
Metabolic Disorders
Obesity
Metabolic Dysfunction-Associated Steatohepatitis (MASH)
Other strategic therapy areas
Analyze customer behavior, treatment patterns, prescribing trends, and market dynamics.
Identify opportunities, risks, and emerging trends impacting business performance.
Deliver actionable recommendations to support strategic decision-making.
Strategic Business Analytics
Translate complex business questions into structured analytical frameworks and actionable insights.
Support critical business decisions related to:
Product Launch Strategy
Portfolio Prioritization
Clinical Development Investments
Commercial Excellence Initiatives
Market Expansion Opportunities
Provide evidence-based recommendations to senior leadership and cross-functional teams.
Support asset evaluation and clinical gate decision-making processes.
Advanced Analytics & Data Science
Lead and execute:
Descriptive Analytics
Diagnostic Analytics
Predictive Analytics
Prescriptive Analytics
Apply advanced analytical methodologies to solve business challenges.
Support implementation of:
Artificial Intelligence (AI)
Machine Learning (ML)
Automation Solutions
Data Science Models
Develop predictive models and forecasting frameworks to support strategic planning.
Business Intelligence & Data Platform Ownership
Lead development and maintenance of enterprise analytics platforms and dashboards.
Drive enhancement of Patient Data Warehouse capabilities.
Design, develop, and optimize business intelligence solutions using:
Power BI
SQL
Python
Snowflake
Databricks
Other enterprise analytics tools
Ensure data accuracy, integrity, scalability, and accessibility across analytics platforms.
Manage dashboard refresh cycles, data pipelines, and reporting automation.
Data Management & Integration
Integrate and manage large-scale commercial, patient, and healthcare datasets.
Ensure consistency, governance, and quality of analytical data assets.
Collaborate with data engineering teams to streamline data acquisition and processing.
Support modernization and optimization of analytics infrastructure.
Stakeholder Management & Cross-Functional Collaboration
Partner with:
Global Headquarters (HQ)
Regional Teams
Country Affiliates
Commercial Teams
Marketing Teams
Medical Affairs
Market Access Teams
Product Strategy Teams
Align analytical outputs with evolving business needs.
Present complex insights to senior management and executive stakeholders.
Facilitate data-driven discussions and strategic planning sessions.
Knowledge Management & Team Enablement
Lead onboarding and training activities for new team members.
Develop documentation, training materials, and standard operating procedures.
Ensure effective knowledge transfer of:
Analytical Models
Dashboards
Reporting Processes
Data Pipelines
Promote best practices in analytics, visualization, and business intelligence.
Required Qualifications
Education
Mandatory
Master’s Degree in one of the following disciplines:
Business Analytics
Data Science
Statistics
Economics
Management
Marketing Analytics
Operations Research
Engineering
Quantitative Sciences
Preferred Background
Bachelor’s Degree in:
Pharmacy (B.Pharm)
Biotechnology
Life Sciences
Engineering (B.Tech)
Computer Science
Related Scientific Disciplines
Experience Requirements
Mandatory Experience
5+ years of experience in:
Pharmaceutical Analytics
Commercial Analytics
Market Research & Insights
Healthcare Data Analytics
Business Intelligence
Experience handling large commercial and healthcare datasets.
Experience supporting strategic business decisions through data-driven insights.
Preferred Experience
Consulting experience within healthcare or life sciences.
Experience in global pharmaceutical organizations.
Exposure to product launches and portfolio strategy initiatives.
Experience supporting senior leadership decision-making.
Uttar Pradesh :
Agra | Gajraula | Gautam buddha Nagar | Ghaziabad | Gorakhpur | Greater Noida | Jhansi | kanpur | Lucknow | Mathura | Noida | Park City | Prayagraj | Satyamev | Varanasi |Gujarat :
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Remote, India | Siliguri |Illinois :
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Frank Scottile Blvd |Missouri :
Fulton | Milan | St. Louis |United States :
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Washington |Delaware :
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Bavaria |Bavaria :
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Berlin |Baden-Wurttemberg :
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Germany | GErmany |Lower Saxony :
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China | Quarry Bay |Liaoning :
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Canada |Quebec :
Montreal |Brussels :
Brussels |Antwerp :
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Peru | Argentina |Brazil :
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Koropi | Athens |Greece :
Greece |North Island :
Auckland |New Zealand :
New Zealand |Austria :
Austria |Vienna :
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Madrid |Cebu Province :
Cebu City |Philippines :
Manila |Croatia :
Croatia |Zagreb :
Zagreb |Estonia :
Tartu | Estonia |Harju County (Maakond) :
Tallinn |Hà Nội :
Hà Nội | Hanoi |Ho Chi Minh :
Ho Chi Minh City |Italy :
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Saitama | Japan |Tokyo :
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South Africa | Midrand |Nišava District :
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