Client Partner – Accounts Receivable (AR Caller)
Location: Noida, Uttar Pradesh, India
Job Type: Permanent | Full-Time
Department: Accounts Receivable / Revenue Cycle Management
Posted On: [Insert Date]
Job Overview
We are seeking motivated Accounts Receivable (AR) Callers / Client Partners to join our Noida team. In this role, you will handle outbound communications with insurance companies to follow up on pending medical claims and ensure timely reimbursements. This position is a key part of the healthcare revenue cycle management (RCM) process, offering hands-on experience in claims follow-up, denial management, and accounts receivable analysis.
The ideal candidate should have excellent spoken English skills, strong analytical abilities, and the ability to work in a night-shift international voice environment.
Key Responsibilities
Conduct pre-call analysis and verify claim status using IVR, web portals, or client systems
Maintain complete documentation on client software, ensuring a clear audit trail for future reference
Record after-call actions and perform post-call follow-up for pending claims
Resolve inquiries, requests, and complaints effectively at the first point of contact
Provide accurate product/service information to clients by reviewing medical documentation, authorization forms, nursing notes, and explanation of benefits
Analyze accounts receivable data to determine reasons for underpayments, top denial reasons, and days in A/R
Apply appropriate codes and document reasons for denials or underpayments accurately
Experience & Qualification Requirements
1–4 years of experience in accounts receivable follow-up or denial management for US healthcare clients
Strong verbal communication skills and call center experience
Familiarity with denials management and A/R fundamentals is preferred
Willingness to work in night shifts
Basic computer proficiency
Prior experience with medical billing software and knowledge of ICD/CPT codes is an advantage
Education & Certification
Graduate or equivalent in any discipline
Training on client-specific medical billing software will be provided
Skills & Competencies
Analytical and detail-oriented mindset
Ability to maintain professionalism and ethical standards in all interactions
Comfortable working in a high-volume, KPI-driven environment
Adaptable to dynamic workflow and team requirements
Location
B-11, Sector-63, Noida – 201301, Uttar Pradesh, India
How to Apply
Email: careers@accesshealthcare.com
Phone: +91-99111-44584
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