Medical Information Specialist (Us Hours)

Eversana

2-3 years

Not Disclosed

United Kingdom

10 Jan. 13, 2026

Job Description

Job Type: Remote Education: B.Sc/M.Sc/M.Pharma/B.Pharma/Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Medical Information Specialist – US Hours (Remote, Europe)

Location: London, UK (Remote; EU/UK Eligible) | Employment Type: Full-Time | Department: Clinical & Medical | Job Family: Medical & Regulatory Affairs

Company Overview
EVERSANA® is a global leader in life sciences commercialization, delivering innovative services that support pharmaceutical, biotechnology, medical device, and digital therapeutics clients. With a team of over 7,000 professionals across 650+ clients worldwide, EVERSANA empowers organizations to bring therapies to market efficiently while improving patient outcomes.

Recognized as a Great Place to Work®, EVERSANA fosters an inclusive, diverse, and high-performance culture where employees are encouraged to grow, innovate, and make a meaningful impact on patients and clients alike.

Job Overview

We are seeking a Medical Information Specialist to join our Medical Communications team, supporting US business hours (9-hour shifts between 2:00 PM – 2:00 AM CET, Monday to Friday). This role is ideal for professionals with a pharmacy background, strong clinical knowledge, and experience in medical information or call center operations. The specialist will provide accurate, timely, and compliant responses to medical inquiries while handling adverse event and product quality reporting.

This position is home-based, with ideal candidates located in the UK, Ireland, Poland, Spain, or Portugal, and legally authorized to work in the EU or UK.

Key Responsibilities

Respond to medical inquiries from healthcare professionals, patients, and consumers via phone or written communication.
Translate documents between English and the target European language (C1/C2 proficiency) and deliver accurate responses.
Identify adverse events and product complaints; perform intake and create reports in compliance with SOPs and local regulatory requirements.
Prepare narratives for adverse events, product complaints, and medical inquiries.
Coordinate quality-related complaint processes, liaising with Quality Assurance, Regulatory Affairs, and other relevant departments.
Conduct literature research and critically evaluate scientific information to support accurate medical responses.
Support medical writing projects, including call center materials, training documents, and reference content.
Participate in miscellaneous projects such as market research, system improvements, and training initiatives.
Occasionally perform on-call responsibilities as assigned.
Maintain and improve call center metrics and quality performance standards.

Required Qualifications

Education: Pharmacy degree (BPharm or equivalent) required.
Experience: Minimum 2–3 years in medical information, medical communications, or pharmaceutical call center operations.
Strong clinical knowledge with excellent verbal and written communication skills.
Native-level fluency in English; additional European language fluency (C1/C2) preferred.
Proven translation and documentation skills.
Proficiency in Microsoft Office (Word, Excel) and familiarity with Medical Information Management Systems or Safety Databases.
Strong ethical standards, professionalism, and attention to detail.
Ability to work independently during US business hours.

Preferred Qualifications

Advanced pharmacy qualifications (MPharm, PharmD).
Prior experience in medical writing, medical communications, or pharmacovigilance.
Familiarity with call center operations in the pharmaceutical industry.
Ability to contribute to process improvement initiatives.
Positive attitude, collaborative mindset, and innovative approach to problem-solving.

Why Join EVERSANA

Work with leading biopharma and medical device companies to improve patient outcomes globally.
Flexible home-based work with structured US business hour shifts.
Professional growth and mentoring opportunities in a global, inclusive environment.
Contribute to innovative medical communications and content development initiatives.
Be part of a high-performing team committed to patient care, compliance, and excellence.

EVERSANA Cultural Values:

Patient Minded: Act in the best interest of patients.
Client Delight: Deliver exceptional client experiences.
Take Action: Empower yourself and others to act decisively.
Embrace Diversity: Promote an inclusive and respectful workplace.
Grow Talent: Invest in personal and team development.
Win Together: Collaborate to achieve shared goals.
Communication Matters: Foster transparent, timely, and thoughtful dialogue.
Always Innovate: Apply creativity and bold thinking in every task.

Application Instructions:
Candidates must submit applications in English. EVERSANA is an Equal Opportunity Employer, committed to diversity, equity, and inclusion across all hiring practices.

Note: EVERSANA does not request payment or personal financial information during recruitment. Beware of fraudulent job offers.

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Medical Information Specialist (Us Hours)

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