💼 Call Center Representative / Pharmacy Tech Support (Work from Home - US)
📍 Location: Columbus, Ohio (Remote - Work from Home)
💼 Employment Type: Full-time (Contract Role)
🆔 Job ID: R1502625
🏠 Work Mode: Home-based
🌍 Additional Locations: Open to remote across the U.S.
🏢 About IQVIA
IQVIA is the only global provider of commercial solutions that understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device, and diagnostic companies get their therapies to the people who need them. We also help clients gain insights, access markets, and demonstrate product value to payers, physicians, and patients.
With the world’s largest Commercial Sales & Medical Solutions (CSMS) division, IQVIA has 10,000+ field professionals across 30+ countries — providing expertise in patient support, sales, clinical support, and medical affairs.
🎯 Role Purpose
The Pharmacy Support Call Center Representative serves as the primary contact for patients, pharmacies, and healthcare professionals utilizing an Opus Health program.
You’ll handle requests related to:
Card activation
Program eligibility
Benefit explanation
Troubleshooting claim submission rejections
This is a 100% remote contract role with the potential to be converted into a full-time position with IQVIA.
🧩 Key Responsibilities
Provide initial support to customers via phone, email, or fax.
Quickly assess and resolve user issues, escalating unresolved cases as needed.
Document all interactions and resolutions accurately.
Address and troubleshoot program-related inquiries such as card activation and benefit eligibility.
Recommend improvements and report operational challenges to management.
Work under moderate supervision with one of the following shift options:
8:00 AM – 5:00 PM EST
9:00 AM – 6:00 PM EST
10:00 AM – 7:00 PM EST
11:00 AM – 8:00 PM EST
🎓 Minimum Education & Experience
🎓 High School Diploma or equivalent
💊 Pharmacy Technician experience required
🔐 HIPAA Certification required
📞 3+ years of call center experience preferred
💻 Experience in medical claim processing is a plus
🌐 Bilingual (English/Spanish) is a plus
💰 Compensation
Pay Rate: $18.00 per hour
This is a contract position managed by an external agency with opportunity for full-time conversion.
💡 Why Join IQVIA?
Work for a global leader in healthcare intelligence and research.
Gain exposure to pharmaceutical and patient support operations.
Be part of a diverse, inclusive, and supportive work culture.
⚖️ Equal Opportunity Statement
IQVIA is proud to be an Equal Opportunity Employer, providing fair consideration regardless of race, color, religion, sex, gender identity, national origin, disability, or veteran status.
Learn more: https://jobs.iqvia.com/eoe
🔗 Apply Now
🌍 Visit IQVIA Careers to apply for this position.
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Canada |Quebec :
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