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Call Center Rep / Pharmacy Tech Support (Remote-Friendly In The Us)

0-2 years
$18.00 per hour
10 Oct. 4, 2025
Job Description
Job Type: Full Time Remote Education: B.Sc/M.Sc/M.Pharma/B.Pharma/Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

🏷️ Job Title: Call Center Representative / Pharmacy Tech Support (Remote-Friendly in the US)

📍 Location: Las Vegas, Nevada (Remote – Open to Boise, ID | Klamath Falls, OR | Spokane, WA | Tucson, AZ | Yakima, WA | Across US)
🕒 Employment Type: Full Time (Contract Role)
🏠 Work Arrangement: Home-based (Remote, US)
🔢 Job ID: R1494453


🧭 Job Overview

IQVIA is seeking a 100% remote Pharmacy Support Call Center Representative to provide patient support programs and payment assistance solutions such as co-pay cards or vouchers.
The representative will be the primary contact for patients, pharmacies, and healthcare professionals, assisting with card activation, program eligibility, and troubleshooting submission rejections.
This is a contract role managed by an external agency, with potential conversion to full-time IQVIA employment.


⚙️ Key Responsibilities

  • 📞 Customer Support:

    • Provide first-level support via telephone, email, fax, or other contact channels.

    • Quickly assess user issues and provide resolution or escalate unresolved cases.

  • 🧾 Program & Claims Assistance:

    • Field requests for card activation, program eligibility, benefit explanation, and submission rejection troubleshooting.

  • 📈 Operational Support:

    • Identify operational challenges and suggest improvements.

    • Document case resolutions and maintain accurate records.

  • Work Schedule:

    • 40 hours/week

    • Shifts:

      • 8:00 AM – 5:00 PM EST

      • 9:00 AM – 6:00 PM EST

      • 10:00 AM – 7:00 PM ET

      • 11:00 AM – 8:00 PM EST


🎓 Minimum Education & Experience

  • 🎓 Education: High School Diploma or equivalent

  • 💊 Experience:

    • Pharmacy Technician experience required

    • Call center experience required (3+ years preferred)

    • Medical claim processing experience preferred

  • 🧾 Certifications: HIPAA certified

  • 🌎 Skills & Preferences:

    • Bilingual (English/Spanish) preferred

    • Strong organizational, communication, and troubleshooting skills


💰 Compensation

  • 💵 Base Pay: $18.00 per hour

  • Additional incentives, bonuses, and benefits may apply depending on experience and schedule


🌍 About IQVIA

IQVIA is a global provider of commercial solutions and healthcare intelligence, supporting biopharma, medical device, and diagnostic companies in delivering therapies to patients.
They provide services across patient support, clinical operations, and commercial insights globally.

🔗 Learn more: https://jobs.iqvia.com


⚖️ Equal Employment Opportunity

IQVIA is an Equal Opportunity Employer. All qualified applicants are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected status.

🔗 EOE Policy: https://jobs.iqvia.com/eoe


🗂️ Job Category:

💊 Pharmacy Technician / Patient Support / Call Center / Healthcare Operations