Voice Process – Accounts Receivable (AR) Caller (Freshers)
Location: Mumbai, Maharashtra, India
Job Type: Permanent | Full-Time
Department: Revenue Cycle Management / Accounts Receivable
Job Overview
We are hiring fresh graduates to join our Mumbai team as Accounts Receivable (AR) Callers in an international voice process. This is an excellent entry-level opportunity to build a career in healthcare revenue cycle management (RCM). Selected candidates will receive thorough training to perform outbound calls to insurance companies, follow up on pending claims, and support the AR process efficiently.
The role provides a strong foundation for career growth in AR management, denial management, and medical billing operations.
Key Responsibilities
Perform pre-call analysis and check account status using IVR or web portal services
Maintain proper documentation on client software, ensuring a clear audit trail for future reference
Record after-call actions and perform post-call analysis for claim follow-up
Assess and resolve enquiries, requests, and complaints, ensuring first-contact resolution
Provide accurate service/product information to customers and verify necessary documentation, including authorizations, nursing notes, and medical records
Analyze accounts receivable data, identify underpayments, top denial reasons, and apply appropriate codes for documentation
Experience Required
Fresh graduates with no prior experience are eligible
Prior exposure to accounts receivable, medical billing, or denial management is a plus but not mandatory
Education & Qualification
Undergraduate/graduate in any discipline
Fluent in spoken English
Basic working knowledge of computers
Knowledge of healthcare terminology, ICD/CPT codes is advantageous
Skills & Competencies
Strong verbal communication and interpersonal skills
Ability to work effectively in night shifts as per client requirements
Fast learner, adaptable, and detail-oriented
Customer-focused with problem-solving abilities
Location
Mumbai, Maharashtra, India
How to Apply
Email: careers@accesshealthcare.com
Phone: +91 73396 96888
Office Address
14th Floor, D Wing, Empire Tower, Reliable Cloud City,
Gut No-31, Thane-Belapur Road, Airoli, Navi Mumbai, Maharashtra – 400708, India
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