Client Partner – Accounts Receivable (AR Caller)
Location: Mumbai, Maharashtra, India
Job Type: Permanent | Full-Time
Department: Revenue Cycle Management / Accounts Receivable
Job Overview
We are seeking experienced Client Partners – Accounts Receivable (AR Callers) to join our Mumbai team. This role is ideal for professionals with 1-4 years of experience in AR follow-up, denial management, or medical billing operations for US healthcare customers.
As a Client Partner, you will manage outbound calls to insurance companies, follow up on pending claims, resolve denials, and maintain compliance with billing regulations. The role is critical to ensuring timely reimbursements and supporting revenue cycle optimization for healthcare clients.
Key Responsibilities
Perform pre-call analysis and check claim status using IVR, web portals, or payer systems
Maintain proper documentation in client software, ensuring a clear audit trail for claims
Record after-call actions and perform post-call analysis for pending claims
Assess and resolve inquiries, requests, and complaints, achieving first-contact resolution
Provide accurate product/service information to customers, verify authorizations, nursing notes, and medical documentation
Analyze accounts receivable data, identify reasons for underpayment, days in A/R, top denial reasons, and apply appropriate documentation codes
Support process improvement initiatives to optimize AR workflows and reduce revenue leakage
Experience Required
1-4 years of experience in accounts receivable follow-up, denial management, or US healthcare billing
Prior call center experience or AR calling experience preferred
Knowledge of denials management, ICD/CPT coding, and AR fundamentals is a plus
Education & Qualification
Graduate in any discipline
Fluent in spoken English
Basic computer literacy
Familiarity with medical billing software and healthcare terminology is an advantage
Skills & Competencies
Strong verbal communication and interpersonal skills
Ability to work in night shifts as per US client timings
Detail-oriented with strong analytical skills
Ability to handle multiple accounts and resolve issues effectively
Quick learner with adaptability to client software and workflows
Location
Mumbai, Maharashtra, India
How to Apply
Email: careers@accesshealthcare.com
Phone: +91-91762-77733
Office Address
14th Floor, D Wing, Empire Tower, Reliable Cloud City,
Gut No-31, Thane-Belapur Road, Airoli, Navi Mumbai, Maharashtra – 400708, India
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