Job Title: Specialist - Quality Services
Job Summary
We are seeking a dedicated Specialist - Quality Services for our Bangalore office to deliver expert quality and regulatory support for our global Life Science product portfolio. The role involves advising internal teams and customers on regulatory requirements, improving digital workflows, and ensuring customer satisfaction through effective communication and problem-solving.
Key Responsibilities
Serve as a second-level contact for quality and regulatory inquiries from commercial and customer-facing teams.
Provide consultative services and documentation support on regulatory topics.
Collaborate with internal teams such as Quality, Regulatory, and Business to resolve customer inquiries.
Advise internal and external stakeholders on complex quality and regulatory matters.
Improve digital workflows to enhance customer service levels.
Act as Subject Matter Expert (SME) for specific product portfolios or regulatory topics.
Drive continuous improvement initiatives in digital solutions and regulatory processes.
Participate in global calls and coordinate with international teams when required.
Required Skills & Qualifications
Master’s Degree in Life Sciences, Chemistry, Biology, or equivalent.
Minimum 4 years of experience in a customer service-oriented role within Life Science, Biotechnology, or related industries.
Understanding of quality and regulatory guidelines, especially for pharmaceutical raw materials (Excipients & APIs), is an advantage.
Proficiency with digital tools and software such as SFDC, SAP, and Microsoft 365.
Strong communication skills to explain complex topics to non-expert audiences.
Global mindset with willingness to participate in calls outside standard office hours.
APAC regional exposure is a plus.
Perks & Benefits
Inclusive and diverse workplace environment.
Global exposure with cross-functional collaboration.
Continuous learning and professional development opportunities.
Access to advanced digital tools and regulatory platforms.
Competitive compensation package (not specified).
Company Description
MilliporeSigma (Merck KGaA, Darmstadt, Germany) is a global leader in Life Sciences, Healthcare, and Electronics. The company is committed to driving innovation, maintaining regulatory excellence, and providing cutting-edge solutions that shape the future of science and healthcare worldwide.
Work Mode
On-site (Bangalore, India)
Salary/Compensation
Not specified in the job description.
Call to Action
Interested in delivering top-tier quality services in a global Life Sciences environment? Apply now and contribute to transforming healthcare and science through regulatory excellence.
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