Job Title: Site Solutions Associate
Location: Kochi, India (Additional Locations Available)
Job Type: Full-Time
Work Mode: Hybrid
Job ID: R1508988
Company Overview
IQVIA is a global leader in clinical research services, healthcare intelligence, and commercial insights for the life sciences industry. The organization partners with sponsors, CROs, and clinical research sites to accelerate drug development and improve patient outcomes worldwide.
Job Summary
IQVIA is hiring a Site Solutions Associate to support clinical trial site payment management, contract documentation, and site communications throughout the clinical trial lifecycle. This role plays a critical part in ensuring accurate site setup, pass-through payment processing, regulatory compliance, and sponsor satisfaction.
The ideal candidate will have experience in clinical trial site management, payment operations, contract documentation, and stakeholder coordination within a CRO or clinical research environment.
Key Responsibilities
Support site payment operations during study start-up, maintenance, and closeout phases.
Manage initial site communications, documentation collection, validation, and system uploads.
Interpret and implement Clinical Trial Agreements (CTAs) and Statements of Work (SOWs).
Maintain and oversee the master site list for assigned clinical trials.
Ensure timely and accurate setup of site payee details, budgets, reimbursement terms, and amendments.
Post and manage essential documents including CTAs, Payment Intake Forms (PIF), W9, W8, and related tax or contractual documents.
Process pass-through payments and ensure reconciliation prior to study closeout.
Coordinate with Client Service Leads to achieve contractual deliverables from study initiation to completion.
Provide site customer service support and resolve site-specific payment or administrative queries.
Open, manage, monitor, and close site administrative trackers and issue cases.
Ensure compliance with SSAE18 policies and peer review processes for vendor and budget setup accuracy.
Process site changes including investigator details, tax ID updates, banking information, and payee modifications in accordance with compliance standards.
Prepare project-specific status reports and contribute to Sponsor Governance Meetings.
Identify and communicate process improvement opportunities.
Act as an escalation point for site-related operational issues.
Required Skills and Competencies
Strong understanding of clinical trial site payment processes and contract documentation.
Knowledge of Clinical Trial Agreements (CTA), site budgets, and pass-through payment workflows.
Familiarity with regulatory and compliance frameworks such as SSAE18.
Excellent documentation management and data interpretation skills.
Strong stakeholder communication and client servicing abilities.
Ability to manage multiple studies and deadlines in a structured environment.
Analytical mindset with attention to detail and process accuracy.
Education Requirements
Bachelor’s Degree in Life Sciences, Business Administration, Healthcare Management, Finance, or a related field.
Experience Required
Minimum 1–3 years of experience in clinical trial site payments, clinical operations, contract management, or CRO environment.
Experience working with sponsors, CROs, or clinical research sites is preferred.
Core Keywords (SEO & GEO Optimized)
Clinical Trial Site Payments, Site Solutions Associate, Clinical Trial Agreements (CTA), CRO Jobs India, Clinical Operations, Site Budget Management, Pass-Through Payments, SSAE18 Compliance, Sponsor Governance, Clinical Research Careers Kochi
Why Join IQVIA
IQVIA offers professionals the opportunity to work on global clinical research programs, collaborate with international sponsors, and contribute to efficient clinical trial execution. The organization promotes operational excellence, compliance, and continuous professional growth within the life sciences ecosystem.
IQVIA maintains a strict zero-tolerance policy for candidate fraud and requires full accuracy and integrity throughout the recruitment process.
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