Patient and Site Engagement Operations Specialist – Clinical Trial Recruitment (Remote, US)
Company: ICON plc
Job Type: Full-Time
Work Model: Remote
Location: United States (Blue Bell, Pennsylvania)
Experience Required: Minimum 3–5+ Years in Patient Recruitment, Site Engagement, or Clinical Trial Operations
About ICON plc
ICON plc is a global healthcare intelligence and clinical research organization delivering integrated drug development, clinical operations, and commercialization solutions to pharmaceutical, biotechnology, and medical device companies worldwide. ICON supports sponsors across all phases of clinical development, driving innovation, patient access, and operational excellence.
Job Overview
ICON is seeking a Patient and Site Engagement Operations Specialist to support and optimize patient recruitment and site engagement strategies for global clinical trials.
This remote role plays a critical part in ensuring enrollment targets are achieved on time while maintaining ethical standards, regulatory compliance, and positive patient experiences. The successful candidate will collaborate with cross-functional teams and external stakeholders to enhance recruitment performance and strengthen site partnerships.
This opportunity is ideal for professionals with a strong background in clinical trial patient recruitment, enrollment analytics, and stakeholder engagement.
Key Responsibilities
Patient Recruitment Strategy and Execution
Lead the development and execution of data-driven patient recruitment and retention strategies.
Support clinical trial enrollment planning to meet sponsor timelines and performance metrics.
Optimize recruitment funnels using analytics, feasibility insights, and site performance data.
Site Engagement and Collaboration
Partner with clinical operations teams, investigators, and research sites to improve recruitment outcomes.
Provide operational guidance to sites on recruitment best practices and patient engagement tools.
Facilitate effective communication between internal stakeholders and external vendors.
Data Analysis and Performance Optimization
Analyze recruitment metrics, enrollment trends, and campaign performance indicators.
Identify enrollment challenges and implement corrective action plans.
Generate reports and dashboards to track recruitment progress and forecast enrollment timelines.
Community and Advocacy Engagement
Build relationships with patient advocacy groups and community organizations to enhance trial awareness.
Support diversity and inclusion initiatives within clinical trial recruitment strategies.
Regulatory and Ethical Compliance
Ensure patient recruitment materials and activities comply with regulatory guidelines and ethical standards.
Maintain documentation aligned with GCP, IRB, and sponsor requirements.
Promote a patient-centric approach while safeguarding data privacy and confidentiality.
Required Qualifications and Experience
Bachelor’s degree in Life Sciences, Healthcare, Public Health, Marketing, or related discipline.
Minimum 3–5+ years of experience in patient recruitment, site engagement, or clinical trial operations within a CRO, pharmaceutical, or biotech organization.
Proven expertise in developing and managing clinical trial enrollment strategies.
Strong understanding of regulatory and ethical requirements governing patient recruitment.
Demonstrated experience analyzing recruitment metrics and optimizing enrollment performance.
Excellent communication, stakeholder management, and collaboration skills.
Ability to work effectively in a remote, matrix-based global environment.
Preferred Competencies
Experience working with digital recruitment campaigns and patient engagement platforms.
Familiarity with decentralized or hybrid clinical trial models.
Knowledge of diversity-focused recruitment strategies.
Project management experience in multi-study environments.
Compensation and Benefits
ICON offers competitive compensation aligned with market standards and geographic location. Employees benefit from a comprehensive benefits package designed to support professional development and work-life balance, which may include:
Paid annual leave
Health insurance options
Retirement savings programs
Life assurance
Employee Assistance Programs
Flexible country-specific benefits
ICON is committed to fostering an inclusive workplace and provides equal employment opportunities to all qualified applicants.
Who Should Apply
This role is ideal for:
Patient Recruitment Leads
Clinical Trial Enrollment Specialists
Site Engagement Managers
Clinical Operations Professionals specializing in recruitment strategy
CRO and Pharmaceutical Recruitment Analysts
If you have a proven track record in driving clinical trial enrollment and enhancing patient and site engagement, this remote opportunity offers strategic exposure within a global CRO environment.
For more global clinical research, patient recruitment, regulatory affairs, and pharmaceutical industry jobs, visit ThePharmaDaily.com.
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