Senior BPO Forecasting Associate – USA
Available Locations: Belfast, ME & Boston, MA, USA
Employment Type: Full-Time
Category: Operations | BPO | Workforce Management
Job ID: R13723
Posted Date: November 24, 2025
Job Overview
We are seeking a Senior BPO Forecasting Associate to join our BPO Forecasting team at athenahealth. In this role, you will lead the monthly forecasting process across multiple business lines, providing insight into staffing, work allocation, and vendor performance. You will also drive accurate and timely invoice reconciliations, ensuring operational accountability and reliability across outsourced services.
The ideal candidate combines strong analytical skills, advanced Excel proficiency, and the ability to translate quantitative data into actionable insights. This role offers exposure to senior leadership while enabling you to improve repeatable processes and drive measurable business outcomes in a high-volume Revenue Cycle Management (RCM) environment.
Key Responsibilities
Lead the monthly vendor forecasting process, ensuring alignment with Statements of Work (SOW) and accuracy thresholds
Communicate workforce plan impacts to stakeholders to support data-driven decisions
Provide analytics to guide work allocation and optimize BPO partner performance
Monitor forecast accuracy, lead root-cause analyses, and drive continuous improvement initiatives
Connect forecasts with Service Level Agreement (SLA) monitoring, in-month calculations, and invoice reconciliation
Collaborate cross-functionally with Analytics, Partner Management, Vendor Management, and business line teams
Support the evolution of vendor agreements and SOWs using forecast and performance scenarios
Reconcile monthly vendor invoices to ensure timely and accurate payments
Education & Experience Requirements
Must-Have Qualifications:
4+ years of experience in forecasting, workforce management, finance, or operations analytics
Experience in BPO or RCM operations preferred
Advanced proficiency in Excel and quantitative analysis
Ability to collaborate cross-functionally and convert data into actionable decisions
Ability to work in-office one day per week and attend three in-person meetings annually
Preferred Qualifications:
Experience with BI tools such as Sigma, Power BI, or Tableau for SLA dashboards
Knowledge of SLA-based contracting and understanding of how forecast accuracy impacts staffing, overtime, and credits
Compensation
$66,000 – $112,000 annually (base salary varies based on experience, skills, and geographical location)
Total Rewards package may include discretionary bonuses, variable compensation plans, long-term incentives, and equity opportunities
About the Organization
athenahealth provides healthcare technology solutions and expert services that simplify complex operations, enabling healthcare providers to focus on patient care. Its mission is to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare globally.
Employees, known as athenistas, work in a collaborative and inclusive environment that emphasizes accountability, innovation, and continuous learning.
Diversity, Equity & Inclusion
athenahealth is an equal opportunity employer committed to fostering diversity, equity, and inclusion. Employment decisions are based solely on qualifications, experience, and business needs.
Employee Benefits & Work Culture
Comprehensive health and financial benefits
Flexible work arrangements supporting work-life balance
Tuition reimbursement, employee assistance programs, and wellness initiatives
Collaborative workspaces and learning opportunities
Internal events, hackathons, and professional development programs
Apply Now
Advance your career in BPO Forecasting and Workforce Management with a globally recognized healthcare technology organization.
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