Senior Behavioral Intake Coordinator
Location: Bangalore, Karnataka, India
Job Category: Behavioral Health
Requisition Number: 2311890
Experience Required: Minimum 2 years of professional counselling or therapy experience
Employment Type: Full-Time, 24/7 Rotational Shifts
Role Overview
Optum, a global leader in healthcare innovation, is seeking a Senior Behavioral Intake Coordinator to support its growing Behavioral Health division in Bangalore. This role is designed for experienced mental health professionals who can deliver high-quality telephonic and virtual counselling, conduct clinical assessments, and ensure best-in-class emotional and psychological support for clients across diverse populations.
This position plays a pivotal role in strengthening mental well-being, supporting early intervention, and ensuring timely and empathetic behavioral health support within a global care ecosystem.
Key Responsibilities
Clinical Support & Counselling
Deliver solution-focused telephonic and virtual counselling sessions to individuals across varied demographic groups.
Conduct comprehensive risk assessments and intervene based on clinical judgment and client needs.
Provide ongoing clinical support, monitor client progress, and adjust intervention plans accordingly.
Documentation & Compliance
Maintain accurate, timely, and compliant case documentation in alignment with internal clinical and regulatory standards.
Safeguard confidentiality and adhere to all ethical and legal requirements.
Stay updated on relevant regulatory and legislative changes impacting behavioral health services.
Collaboration & Professional Development
Communicate effectively with clients, families, and associated professionals using strong verbal and written communication skills.
Participate in required training, upskilling programs, and continuous professional development.
Actively contribute to team initiatives, meetings, and collaborative case discussions.
Demonstrate initiative and take on additional responsibilities when needed.
Operational Expectations
Adhere to organizational policies, shift requirements, location flexibility, and operational directives based on business needs.
Maintain professionalism, cultural sensitivity, and high emotional resilience in a challenging behavioral health environment.
Required Qualifications
Education
Master’s degree in Clinical Psychology or Counselling Psychology.
Experience
Minimum 2+ years of experience in counselling, therapy, or related behavioral health services.
Experience providing telephonic or video-based counselling.
Fluency in English; multilingual capabilities are an added advantage.
Preferred Qualifications
Prior experience in Employee Assistance Programs (EAP) is highly desirable.
Key Skills & Competencies
Strong clinical judgment and adherence to ethical standards.
Excellent communication, interpersonal, and problem-solving skills.
High cultural competence and ability to work with diverse populations.
Effective time management and organizational abilities.
Strong commitment to self-care and emotional well-being.
Work Schedule
24/7 Rotational Shifts (Monday through Sunday)
Full-Time, Permanent Role with 5 working days per week
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